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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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overdrawn accounts & claiming charges (won!)


ej3166
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hi,

today i have won against nationwide but just to give anyone info on a position they may find themselves in:

 

in sept 2005 flexacount passed to wescot collection agency was £178.78 o/d.i entered into a dmp to pay this off along with debts from divorce!!

 

in feb i entered a bank charges claim against nationwide,for £2130

ironically in this time i still recieved statements,adding £20-30 monthly overdraft charges.thus the total rose to £761.00 o/d which i was claiming for!

 

today 17/07/07 i recieved a letter after court case etc saying would settle out of court for entire claim £2130 but that it had been paid into o/d account(which was wescots possesion)

i contacted dept number given and explained that this was unfair and that the original debt was only for £178.78 and that if i rang wescot for an early settlement they would accept £80 to clear debt.so in fact was £500 odd pounds short.i also explained they were only clearing charges they had imposed so in fact paying themselves off!!

i was told by three depts that they would not budge on this at all.

i sought advice fom a legal friend,who stated that although it should be my entitlement to recieve the money how i would want, a court may ask for it to be issued to me,but on other hand,nationwide would ague in court that they had offered to settle out of court but i refused because i did not wish to repay any debt to them and could get struck out on technicalities etc. i would argue though that if i had not claimed back the charges they would not have the debt cleared and that any amounts i recieve should techinally be issued to me to distribute amongst all creditors!! he said it would be a very sticky situation,take the offer and run!

so today this is what i have done,money now withdrawn, a creditor paid off and some welcome money!

i do have another account in same positon o/d £400 and am claiming £1434,with nationwide,so will imagine this will go same way.

finally!! i had an account with halifax same again o/d but this time they paid the amount directly to me,after complaning to the settlement department,but must confess they were pussycats compared to nationwides settlement departments!!

you win some and loose some,at least i won money i thought i had said goodbye to!!

hope this helps someone in same position,my advice would be to try and and ask for cheque,demand and don't be threatened but realise when onto a good thing too!!!

ejxxxxxx

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