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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Coppertop v RBOS (daughters claim)


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We have written more than once to the RBOS for statements but with no success. We didn't have my daughter's account number but gave all her previous addresses (she was a student at the time so moved more than once!). The last time a letter went recorded delivery, private and confidential to Gordon Pell, Chairman and Chief Executive, but even he hasn't had the courtesy to reply.

 

Anyone got any email addresses for them? I could bombard them with emails - it's no good ringing because I know they won't speak to me due to the DPA!

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Coppertop, have you followed the process as instructed on this site, or are you simply sending letters requesting statements. The only reason I ask is that if you have mentioned that what you are asking for is a Data Protection Act Subject Access Request then there is a standard process which can be followed in order to escalate the issue properly. I'm not sure escalating letters to certain individuals will have the same affect as threatening them with court!

 

If you have requested the statements through an SAR then they have 40 days to comply. If this time is up, then they are in breech of the Data Protection Act. At this point you can do two things. Firstly you can make a complaint to the ICO and tell RBS you are doing so. This probably won't have much affect but what it will do is raise another complaint against the RBS. The second thing you can do which I'm sure will get a response, is send them an LBA for non-compliance with the DPA instructing them to send you the statements in 7 days else you will take them to court. The court will enforce a disclosure and could include damages.

 

All this is documented including template letters in the Library section (look for non-compliance).

 

If you follow this process, I would have thought you will get a response soon.

 

 

If however, you have not requested the statements via a SAR, I suggest you start there as you probably haven't got an easy fight on your hands - much easier to start from scratch with the formal process.

 

 

Apologies if I'm telling you something you already know, but you didn't really explain in the OP what you have sent. Also, try to use the listed addresses on the RBS Contact list, these places have designated teams dealing with these letters, sending them elsewhere will probably just delay the process.

 

HTH

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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