Just an update to Conniff I did get it sorted and had it replased with a acer 17" which I then paid off you'll find the thread somewhere about that explains what I went thru and how I eventually won my right to a replacement

Oh I am so surprised, well not really to discover that there are more dodgy Acer I presume Laptops sold by Brighthouse. 'Failing before your very eyes' Yes indeed well the same thing is happening to me and today I am actually going to return the lattop to Acer by DHL and pay no more to Britehouse..............The laptop is worth about £600, I got a proper estimation not 800, or 1000 or if you pay cover nearly £2000!!!!!!!

Lacroix

My laptop that was falling apart wasn't an ACER it was a brighthouse own make, my replacement acer has in fact been fine touch wood. But if you hadn't realised brighthouse over charge on goods and thats before they pile on interest or charges then I guess its been an eye opener for you.

Bump Bumpity Bump!

Greetings folks!

Hopefully, we will have successfully lured you back to this thread via a “new post” notification email!

We are trying to collect stories of people's experience with Brighthouse. Eventually we would like to make up a dossier.

We would like to know about how Brighthouse staff have treated you, particularly if you have got behind with payments.

We would also like to know if you have been pressurised to take out any insurance or optional service cover (OSC).

Furthermore we would like to know about problems you have had with goods from this company and how Brighthouse have handled repairs or replacements.

Here is the link to the thread to post your stories.

http://www.consumeractiongroup.c o.uk/forum/brighthouse/131337-brighthouse-horror.html

Please don't add your story to this thread. Use the thread in the link above.

Cheers

Lefty

i have dealt with ********se for many years and at this time am on my way to there store for the second time regarding my 56inch sagem tv which i purchased brand new. It has now been in for repair with the same fault twice and they have agreed that i can have a new tv but i lose the 3000 pounds i have paid already and i have to start a new agreement. I know not everyone has what i am about to do but i am 21 stones and an ex prize fighter so i am going to wait til they come to my door and deal with it then which is a shame because i dont operate like that, but if they want to be bullies well.......... watch this space hahaha

i have dealt with ********se for many years and at this time am on my way to there store for the second time regarding my 56inch sagem tv which i purchased brand new. It has now been in for repair with the same fault twice and they have agreed that i can have a new tv but i lose the 3000 pounds i have paid already and i have to start a new agreement. I know not everyone has what i am about to do but i am 21 stones and an ex prize fighter so i am going to wait til they come to my door and deal with it then which is a shame because i dont operate like that, but if they want to be bullies well.......... watch this space hahaha

You have the same implied rights with your TV on Hire Purchase as you do with a "normal" sale. You have the SUPPLY OF GOODS (IMPLIED TERMS) ACT 1973 on your side.

A "reasonable" person would expect a £3,000 TV to give longer service than 3 years.

Trading Standards. Small claims court. Then boxing gloves after that!

Cheers

Lefty

I guess its my turn to follow suit and reclaim from Brightouse, I will be interested to see if I am as lucky as Steven4064 whose thread I will be re-reading for help on this....

I have not applied for an S.A.R as I have all reciepts so I will be sifting through my mountains of paper and will tell you the out come once me and my trusty calculator have finished adding and subtracting :-|

Finished totalling the Fees - £210.60 but need to work out the amount of OCS paid on the exchanged laptop as I paid the contract off early...

Contract started 3-8-07

@£9.99 over 36 wks

charge £214.24

with OCS £359.64

Contract Cleared 19-9-07 strange also is I can not figure out what the total sum was as there seem to be some discrepancies with the early settlement the receipt says Due 298.27 Disc 115.00 Fees 2.70 total is 125.97 yet Total amount paid was 201.35 which included 15.38 on another contract:-|

The chances are they only charged OCS on the remaining money owed and not the money previous received for the faulty laptop but how would I work out what to claim back or do you think its best to leave the OCS charges as they already robbed themselves in their overzealous attempt to rob me or in fact am I the one whose been robbed:eek: Lefty what you think?

Finished totalling the Fees - £210.60 but need to work out the amount of OCS paid on the exchanged laptop as I paid the contract off early...

Contract started 3-8-07

@£9.99 over 36 wks

charge £214.24

with OCS £359.64

Contract Cleared 19-9-07 strange also is I can not figure out what the total sum was as there seem to be some discrepancies with the early settlement the receipt says Due 298.27 Disc 115.00 Fees 2.70 total is 125.97 yet Total amount paid was 201.35 which included 15.38 on another contract:-|

The chances are they only charged OCS on the remaining money owed and not the money previous received for the faulty laptop but how would I work out what to claim back or do you think its best to leave the OCS charges as they already robbed themselves in their overzealous attempt to rob me or in fact am I the one whose been robbed:eek: Lefty what you think?

I dunno.. Which is why you may have to go through the traditional SAR route... You'll have far more accurate data to work with - plus BrightHouse can't try stalling by disputing any figures/totals you present to them...

Cheers

Lefty

Lefty...What would an S.A.R get me that I don't already have?...I have all contracts and all receipts. This is how I had one over them the last time when they said I had paid less than I had actually paid, I took all my receipts into the store so he could add them up in front of me. Even the employee said he was shocked as most of the customers he dealt with had at least a few missing and usually none had receipts that went back to the start of the contract.

If I tried going off their figures £359.64 - £214.24 = £145.40 over all charge for OCS which has a weekly payment of £3.50

£3.50 * 36 wks = £126 so already I can see the OCS has been over charged by £19.40 However I have spotted on the agreement it states

H-Total Charge for Credit (all of which is interest) £19.40

A-Total Amount of Credit £214.24

D-Total Amount Payable £233.64

Annual Rate of Interest 29.9%

Weekly payment over 5 weeks @ £9.99 receipts = £61.37 of which £17.50 of this is ocs . Plus my first wks payment shows a charge of £11.42 with £10.00 Disc & £10.00 Fee and I can guess as the date fell on a Friday I have been charged £1.43 in order to make it a 8 day payment.

I have just had confirmation from the store that OCS is not calculated in the early settlement and thus ends same day.

This then raises the problem that the early settlement due figure £298.27 which calculation shows is the total included remaining OCS but the £115 discount includes £108.50 of the cancelled OCS meaning my early settlement discount is £6.50.

on £233.64 -Total Payments £43.87 - Discount £6.50= £183.27 + 2.70 = £185.97

I knew I'd figure it out in the end but it took me all day:D Now the question is does anyone see £6.50 as an adequate discount on settling so early?

Ignore that the item says used, apparently the manager claimed that there was no way the boses would go for the agreement he made with me i.e. giving me a new laptop considering what they were selling them at, at that time and as my previous money from the faulty laptop was put onto the agreement however I have since realised he did not reflect it on this contract.... but importantly the contract tells me I have NO statutory rights?? Is that legal to state this to customers?? And also only receiving £6.50 REBATE when only a few weeks has elapsed on the contract.

Update: Its soon time to issue my second letter to Brighthouse as yet I have had no responce to the first so I guess they are intending to ignore them.

Lets see if they are going to ignore the 2nd letter:D

Update: LBA going in the post today:-D

Hey

Good luck sweet

subscribing here so i can follow how you get on

Meg&Mog

Thanks sweetie:-D

Brighthouse may soon add a lil piece on their .....Why not apply now to buy the products you have always wanted - without the traditional credit strings attached! Below are a few points you may like to consider before applying.

• are you a member of CAG?
  

(CREDIT MAY BE REFUSED IF YOU ARE A KNOWN ASSOCIATE OR USER OF THIS SITE)

Why not apply now to buy the products you have always wanted - without the traditional credit strings attached! Below are a few points you may like to consider before applying.

- Do You need the product if you cant afford a 42" tv (triple the price with our guarenties) then buy a 28" from asda and save over £700 plus get useful insurance

- Can you provide referances.

- sre you prepared to have your door kicked in if your more than £2.50 behind

- Are you prepared to have long and pointless arguments with a brick wall wearing a managers hat to get your legal rights?

- Are you prepared to accept shoddy goods without the need to check them for the invevitable damage

- Can you make it into town at random times on days when you think were closed to pay or face a knee-capping

- do you have any close relatives we can hold to hostage if you threaten to cancel insurance (may accept pets)

- credit may be refused if any legal rights mentioned

******

All policies above are probably the views of brighthouse and cavesham finance but are in no way endorsed or sponsered by them are intended for light hearted reading only - unless you intend to buy

Why not apply now to buy the products you have always wanted - without the traditional credit strings attached! Below are a few points you may like to consider before applying.

 

- Do You need the product if you cant afford a 42" tv (triple the price with our guaranties) then buy a 28" from asda and save over £700 plus get useful insurance

 

 

(You forgot to state....)

-If you can answer YES to all the following questions then WE will be happy to offer YOU credit!!

- Can you provide references.

 

- are you prepared to have your door kicked in if your more than £2.50 behind

 

- Are you prepared to have long and pointless arguments with a brick wall wearing a managers hat to get your legal rights?

 

- Are you prepared to accept shoddy goods without the need to check them for the inevitable damage

 

- Can you make it into town at random times on days when you think were closed to pay or face a knee-capping

 

- do you have any close relatives we can hold to hostage if you threaten to cancel insurance (may accept pets)

 

PLEASE BE ADVISED credit WILL be refused if you KNOW your legal rights or even MENTION legal rights...your legal and statutory rights will not be considered and ARE affected

 

******

All policies above are probably the views of brighthouse and cavesham finance but are in no way endorsed or sponsored by them are intended for light hearted reading only - unless you intend to buy

Are we being cruel:rolleyes: NAH:grin:

I have recieved a response from Brighthouse since sending them the letter before action.....they have decided to grace me witha response to my inital first letter lol I will put it up to view before making my response A.S.A.P

Can't wait! Hurry up!!!

Lefty

(PS - any chance of making your big scans as clickable links rather than embedded pics, cuz they make the page REALLY big and hard to read.... )

Well 1st it doesn't matter that they are unable to open attachments as at least hard copies were also sent however it took them this long to acknowledge the original letters, says a lot about the customer service as had they received the email and been unable to access attached documents they could have sent an email asking me to send a compatible file:rolleyes:

Late payment charge explanation seems to be the same as Steven had:rolleyes:

As for explanation of the laptop case, Both the Area Manager & Manager made the option service cover as part of the arrangement for new Laptop, I think they need to go back through all correspondences for last year where I even named names:rolleyes: And the Manager himself infront of my witness admitted he knew of the problems with these laptops therefore is that not admission that they know what they are supplying are substandard as these Infinity laptops are a Brighthouse own product....does anyone know if they are still selling infinity's ??

According to Consumer direct the store are allowed three attempts to fix an item, they had two and in the first ripped out a part out of my machine, yet she failed to acknowledge that:-o:rolleyes: lol

Why the hell would I want their service cover and I forgot to give you the joke once I paid of my washing machine how much they were offering to cover my machine for a week erm I don't think so!!

And as far as breached terms....they were given the opportunity to take me to court and did not take me up on the offer I wonder why now they think they will scare me into not taking them to court by their threat of recovery, if people look through all the different threads I have on CAG people will see I am having a rough time from all directions of late if I don't stand up for anything now I may as well give up!!

I still have some fight in me considering all the stress I am in and its my fighting that's giving me purpose right now otherwise I think I would have lost my mind already

Can't wait! Hurry up!!!

 

Lefty

 

 

 

(PS - any chance of making your big scans as clickable links rather than embedded pics, cuz they make the page REALLY big and hard to read.... )

Hey sweetie resized it as it was annoying me too lol:p

I hope this size is ok for every ones screen as its done for 17"

And this is the letter they refer to and sent a copy like I never kept the original lol:

Also when they state in line with manufactures warranty they did not acknowledge the current store managers responce with my current laptop that I have no manufactures warranty....think the two need to sit down and have a conversation:rolleyes:

Lefty I require your help in putting together my case for court and Steven because you fought and went through this and won, I am referring to your thread like a bible and hope you will be able to help in this matter on what I need to do so that once their fourteen days are up I can go to court with the relevant paper work.

With Thanks:)