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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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AndyStev v RBoS


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Well, 3 days more or less solidly reading through the experiences of others on this forum & elsewhere, read through the FAQ & step by step & talked at great length with herself (it’s a joint account).

 

DPA letter sent today, registered post. I’ve got statements going back to 2004 with almost 2k in charges, but if I’m going to have it I might as well have it all.

 

Wish me luck, I’ll post updates as they happen.

 

Andy.

Andy

...oOo...

RBS: £1926.62: DPA letter sent 09/06/06

Abbey current account: £439.78

Abbey CC: £340.02

Capital One Mastercard: £245.32

CITI CC: £204.46

Capital One Visa: £64.18

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Heyo :)

 

Welcome to the forum, take a look around, make some buddies, claw your cash back ;)

Lloyds Current A/C DPA sent 7th May 2009 Closed and charges wiped Summer 2010.

 

Barclays A/C DPA sent 4th June 2009: no reply, no correspondence as of 2011.

 

Littlewoods Data Protection Act Section 10 sent 09/06/2006 - Fraudulent A/C closed and CRA data removed November 2006.

 

HSBC Default & Debt wiped March 2009 (6 yr Statute barred reached)

 

RBS - Claim 1 - Settled in FULL £766.00 20/06/2006.

RBS - Claim 2 - Settled in FULL £777.95 08/09/2006

 

 

BOS A/C No. 1 & 2

Amount - £586.39 claim plus 8% interest

SETTLED IN FULL 08/09/2006 - CHEQUE FOR £625.25

 

Halifax Visa Data Protection Act Disclosure Received

 

First Direct Data Protection Act Disclosure received

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  • 4 weeks later...

No response to my Data Protection Act request yet. Royal Mail confirms it was delivered. I’ve sent an email via the RBS web site as a gentle nudge. 40 days runs out on the 19th.

 

Patience is a virtue...

Andy

...oOo...

RBS: £1926.62: DPA letter sent 09/06/06

Abbey current account: £439.78

Abbey CC: £340.02

Capital One Mastercard: £245.32

CITI CC: £204.46

Capital One Visa: £64.18

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They Will Mess You About My 40 Days Was Up 28th June They Told Me It Was Sent To Another Branch Unfortunatley It Got Lost In Internal Mail Nothing To Do With Me But It May Take Another Couple Of Weeks Dont Get Fed Up Keep Pursuing Them I Am I Will Get My Money Back :|

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Just got a reply, apparently they have been in touch with the branch who will investigate & advise on the progress of my request.

[begins to hold breath...]

Andy

...oOo...

RBS: £1926.62: DPA letter sent 09/06/06

Abbey current account: £439.78

Abbey CC: £340.02

Capital One Mastercard: £245.32

CITI CC: £204.46

Capital One Visa: £64.18

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Data Protection Act fee cheque has been cashed & there was a message to call the branch on the machine when I got home from work last night. Signs of movement, at last.

Andy

...oOo...

RBS: £1926.62: DPA letter sent 09/06/06

Abbey current account: £439.78

Abbey CC: £340.02

Capital One Mastercard: £245.32

CITI CC: £204.46

Capital One Visa: £64.18

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  • 4 weeks later...

Ok, well, they’re now 8 days overdue with my Data Protection Act request, despite two reminders via email. LBA with 7 days notice before court action to comply will be sent recorded delivery tomorrow.

 

Perhaps that’ll wake them up at the branch!

Andy

...oOo...

RBS: £1926.62: DPA letter sent 09/06/06

Abbey current account: £439.78

Abbey CC: £340.02

Capital One Mastercard: £245.32

CITI CC: £204.46

Capital One Visa: £64.18

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