At the moment we have a RBS CAM (which we have had to make a complaint about with the FOS - long story!!!) however, during 2004 due to financial hardship, we unfortunately, exceeded our "borrowing" over several months, in total we were charged £235 in total, even though the bank were aware of our financial situation, does this mean that we could request that they pay us this money back? Much obliged for feedback.

If they are disproportionate penalties then yes

Read the FAQs

What's a CAM?

Current Account Mortgage

I have been looking over old RBS advice of charges letters from 2000 to 2002 (some are missing) however, I noticed that I was being charged an overdraft loanguard charge, I have never taken out a loanguard with regards to an overdraft, has anyone else been charged for one of these, it sounds to me as if it was made up, I will be asking for the charges to be refunded it adds up to quite a lot of money.

Merged threads, please keep to the same one.

I assume this is a payment protection insurance. It is possible that it may have been one of the conditions when they gave you an overdraft. Having said that, I would certainly query it very strongly. Ask for a copy of t&cs at the time and if not included ask to see the document where you signed up for this

This sort of payment protection insurance (PPI) is usually offered as an option, but "enabled" by default on many forms, you have to tick a box to opt out or it is charged automatically. This is also true of online applications, especialy for loans, credit cards etc., in this case you usually have to UNtick a box if you don't want it.

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group