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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

RBS T&Cs


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I just want to remind everyone we are still looking for any T&Cs you might have lying around.

 

As early as possible, but any at all would be great.

 

If you have some can you please add to this thread.

 

Thankyou.

 

 

 

http://www.consumeractiongroup.co.uk/forum/welcome-our-forum/100922-cag-needs-your-help.html

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Just a little friendly bump. :D

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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which years do you need?

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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I put the first one in another thread somewhere, but I may as well add it here, along with the current T&C (in PDF form)

 

RBoS Terms & Conditions circa 1989 (92k)...

 

http://www.britcom.org.uk/cag/Royalties_T&C_circa_1989.pdf

 

RBoS Terms & Conditions Feb 2007 (approx 3Mb)

 

http://www.britcom.org.uk/cag/RBS_T&C_2007.pdf

 

Incidentally, both PDFs are text searchable.

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Thanks for these - I can't find any mention or implication that exceeding an agreed limit will incur a charge. Instead, it gets treated as an informal request for an overdraft. In these situations could it still be argued that by exceeding a limit a customer is in breach of contract? Wasn't this the key issue behind the recent Lloyds TSB successes?

 

I don't want it be seen as a legitimate service.

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Charges and Rates are on separate leaflets - see section C8 of the current T & Cs - for current charges see the link :-

 

"Fees, Interest and other charges

 

C.8 Fees for operating the account, interest rates and charges payable are charged as detailed in the 'Charges and rates of interest' insert relating to the accoun t and are subject to review from time to time. If any changes are made, details of the revised charges will be sent to you at least 30 days before the implementation date for the changes. "

 

RBS: Current Accounts - Rates & charges

 

Below are charges published in February 1999

 

Charges

The following monthly charges are payable on Royalties and

Royalties Gold:

Royalties £4

Royalties Gold £9

Monthly Service Charges: An additional monthly fee of £15 is payable on accounts which are overdrawn in excess of the agreed limit in any charging month. The service charging period is normally in line with the date we send your statement to you. Application: These charges are applied 16 days after the end of the charging period (or on the next business day if this is a Saturday, Sun day or Bank Holiday).

Referral fees: Where the Bank pays a debit drawn on the account which results in an unauthorised overdraft, a charge of £20 for each occasion is payable, subject to a maximum of £60 per month. This charge is applied monthly on the 6th business day of the following month.

Overdraft: We encourage all our customers to agree an overdraft limit in advance of any borrowing in order to avoid unnecessary excess charges.

For limits of £15,000 and above, arrangement fees (2% of facility) and renewal fees (1% of facility) will be payable.

 

 

Hope that helps you.

“It's not personal, Sonny. It's strictly business.”

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Sorry Monty I only have PDF Reader and copying & pasting text a bit tricky but if you PM me your email address, I will send as attachments.

“It's not personal, Sonny. It's strictly business.”

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