Jump to content


  • Tweets

  • Posts

    • Your page numbers should run through your WX and exhibits so im concerned its page x of 9.
    • Paragraph 18 – you are still talking about Boston stolen items. About time this was fixed??? Paragraph 19  In any event, the claimant's PS5 gaming device was correctly declared and correctly valued. The defendant accepted it for carriage and was even prepared to earn extra money by selling sell insurance in case of its loss or damage. New paragraph 20 – this the defendant routinely sells insurance in respect of "no compensation" items (a secondary contract contrary to section 72 CRA 2015) new paragraph above paragraph 20 – the defendant purports to limit its liability in respect of lost or damaged items. This is contrary to section 57 of the consumer rights act 2015. The defendant offers to extend their liability if their customer purchases an insurance cover for an extra sum of money. This insurance is a secondary contract calculated to exclude or limit their liability for the defendants contractual breaches and is contrary to section 72 of the consumer rights act 2015. New paragraph below paragraph 42 – the defendant merely relies on "standard industry practice" You haven't pointed to the place in your bundle of the Telegraph newspaper extract. You have to jiggle the paragraphs around. Even though I have suggested new paragraph numbers, the order I have suggested is on your existing version 5. You will have to work it out for your next version. Good luck!   Let's see version 6 Separately, would you be kind enough to send me an unredacted to me at our admin email address.
    • UK travellers have been turned away at airports because their passports are not valid for EU travel.View the full article
    • i think theres been MORE than amble evidence of that and am astonished that criminal proceedings haven't begun.
    • Yep, those 'requirements' not met to shareholders satisfaction seem to me to be: 1. Not being allowed to increase customer bills by 40% (of which well over 50% of the new total would NOT be investment) 2. 1 plus regulators not agreeing to letting them do 'things in their own time (ie carry on regardless)
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Carphone warehouse/Talk Talk;Have you been a victim ?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2941 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • 3 weeks later...
  • Replies 210
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Can members please start threads in the main forums if they have ongoing issues.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

Well I started this thread 5 years ago and we have had 200 posts.

The Consumer Action Group is here not only for sharing the negative things about Businesses and organisations,but also positives.

It is not only fair,but right and proper that when there is cause to give a pat on the back,we should see it if a company has been shown to have delivered on good customer services.

 

I recently reported that TT had again topped the list for complaints amongst all the TSPs.

But that the levels had shown improvements.

 

I am here today to report that following a complaint of my own to TT,it was taken up by Coleen Macleod in the CEO office.

CM resolved the issues very quickly and very professionally.

It is always good to be able to report things like this.

At no stage was CM informed I was a member of the CAG site team,although of course it was revealed after resolution.

 

Gold star for TT then...they still have a way to go,but they have made some good inroads.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

  • 3 months later...

Hi Martin

 

Firstly apologies for the length of this i have tried to keep it as short as possible

I was sent here by my mum, (She is a moderator on here) she said you may be able to help. I contacted talktalk to get a phoneline and bb put in, They couldnt do it as my only account at the time was a P/O account. So my mum offered to have the account in her name, until i got a bank account.

 

 

TT were happy to do this and set me up, the install was efficient and speedy and i was very pleased with the service. Fast forward 6 months, I have had to move house, and informed TT of my move, again very speedy with the reconnection date at the new property. At this point I also asked them to send me change of ownership forms as my fiance was moving in with me and was going to set up the direct debit to be paid from his account.

 

 

Forms were sent, filled in and sent back. I was told it would take 28 days for this to take effect, which would be before the next bill date as the previous one had only just been paid. When the next bill was due, it arrived, in MY MUMS name. I rang them to discuss this and couldnt as it wasnt in my name, even though we already had the account set up so i could discuss it on mums behalf, as due to her ill health i had it set up for all her bills, doctors etc.

 

 

When the payment came out of my mums bank she rang them, and got told that she couldnt discuss it as the bill was not at her address. this toing and froing went on for days, and finally someone (in england) managed to sort it out and was going to resend the forms and treat it as high priority. I then (stupidly) decided to go with their mobile service as well, and ordered two sim only contracts for me and my fiance, done with my details and my fiances bank details.

 

 

All went fine sims arrived no problem, about 2 weeks later they added an option to have a phone as well, so we asked to be upgraded, (same minutes, including a nice shiny new phone, £5 less per month then the contract we were on). Talk talk happily upgraded, again with no questions asked. day before the phones were due to arrive they rang to confirm the delivery address, (my old address) so i corrected them, and also reiterated that we didnt need sim cards as we already had them, and we didnt want new numbers as my fiance is a cab driver and had already given his number to all his customers, Again TT said it was no problem.

 

 

Phones arrived, all was ok, although they arrived with 2 new sims, TT advised over the phone not to worry just disregard the new sims and carry on with the old ones. Come to bill paying time and i get a very distressed call from my mum saying they have taken the money from her yet again! She rang them and again tehy refused to discuss with her as although it was coming out of her bank they were registered at my address. I then rang them same story, cant discuss with me as its not in my name.

 

 

In the end my mum told them to disconnect the mobiles, and other services. The CEO's office then rang me and said that if mum disconnected as she didnt order them i would be done for fraud, for taking out a service in my mums name, (although they were the ones that told me to in the first place) and the mobiles were in my name not my mums. We managed to get confirmation from the CEO office that if we emailed the forms over she would deal with them urgently. So i downloaded printed off and signed the forms, rang the CS team for the email address as i had written the email address incorrect and spent 40 mins being sent from pillar to post being told i cant email i have to send it in the post. At one point i was begging them not to pass me onto someone else.

 

 

In the end i was put on hold for 47 mins, then cut off. There was a break in the hold where i distinctly heard him say to someone else, she is still waiting and then laughter. Finally the following day it all got sorted out and forms were emailed. a week later my fiances phone stops working. So i ring and get told you wanted to disconnect the mobiles, i explained the situation and was told i had ordered the disconnection when i ordered the mobiles, as i needed to use the new sims that were ordered with the phones, Managed to sort out the problem but then found out they had activated one of the sims that we had thrown away.

 

 

Thought this was strange as you have to activate them over the phone when you use the phone for the first time, and as far as i knew the sims were now cut up in a rubbish tip somewhere. Explained this shouldnt have been done but was told tough you have now entered into a contract as the sim was activated, even though THEY activated them. Finally got through to someone that advised tehy would credit the account to cover for the sim that we werent using. Great or so we thought, when i checked my online bill not only am i paying for a sim that doesnt exist I am also paying £15 for my fiances number as they hadnt changed his call plan to the £10 service. £5 a month isnt a lot but it is when you budget every penny.

 

 

Managed to get all the kerfuffle sorted out AGAIN and we carried on. Then a week later my fiances phone stops working again, By this point i am on first name terms with the CEO office and decided to ring them, left 3 messages and then when he finally called back i got told off for hassling him as other people have problems too apparently. Expalined that my fiance relies on his phone for work and had lost approx £100 work that day as he had missed a good distance job and lost a few regulars as they now thought he was unreliable. He apologised but said the phone line had been disconnected and that we would have to wait for a new sim to be sent out to us. I asked for them to just reconnect the number as they had before an was told they couldnt do that (funny was done for me a week before)

 

 

So after a big row i said well if thats the case just cancel the bloody lot, Mobile, landline and BB as far as i was concerned as soon as my billing period ended i wanted out as they had not provided me with what i was paying for. I very clearly stated over the phone and via email at the same time, that i would not be paying cancellation as it was them that had disconnected the phone not me. I put the phone down in anger, went to ring my mum literally 10 seconds later and my mobile had been disconnected (had been previously told that can take 48 hours - 7 days to disconnect). Emailed the CEO office again, and was told they would not reimburse for lost revenue, as it was a residential account not a business account (fair enough) but that as a "goodwill gesture" they would clear the balances on both accounts. There was no mention of cancellation charges from them, so i assumed I had actually won that argument, fast forward to the end of the month and i get a letter from my bank stating i now have charges due to an unpaid DD from TT for £643.71. Emailed the CEO and was ignored completely, rang him, same thing. Then get another bank letter stating i will be getting charged fro another DD for £12.41, again from TT.

 

 

Again i ring TT CS and they tell me tough pay it, CEO still ignoring me. tried to log into my TT account and its locked out, finally get in and cant cancel the DD as there is no account information apparently, and the mobile bill is unavailable, had no email from them telling me i was going to have to pay this money, and to add insult to injury they are charing £4.50 for admin fees although it quite clearly stated they would take the money by DD. This month i get another 2 letters from TT for the same 2 amounts, and yet again I am now completely ignored by TT CEO and CS just tell me to pay it as its my own fault, regardless of the email from the CEO office stating my account had been cleared as a goodwill gesture,. Please help!!

Edited by citizenB
formatting
Link to post
Share on other sites

Guest TalkTalk Offical Company Rep

Hi soniaB85,

 

Im sorry to hear of the problems you have encountered.

 

If you contact us via Twitter @TalkTalkCare we can investigate into this and check on the details of the CEO Office escalation for you.

 

Regards

 

Mark

Online Community Department

Edited by citizenB
Link to post
Share on other sites

  • 9 months later...
I took court action against TalkTalk Telecom Limited on 30th May 2007 and their dragging feet has resulted in it just now reaching settlements.

 

I am also assisting somebody else to take Court action against them.

 

(MARTIN3030; I think you mean Otelo, not FOS as FOS is for financial services only.)

 

I have registered the domain "TalkTalkSucks.com" and together with a friend am launching a service to assist people to sue TalkTalk Telecom Limited. I want them to have hundreds of cases on their desks every day! I will be starting a forum at www.TalkTalkSucks.com to discuss their terrible service. Also, am intending to launch a few other sites against other major crappy service providers. People who have ideas please PM me.

 

I will not lie, I intend to make some money off this, BUT, most of it is moral as I really now have a personal vendetta against TalkTalk. I am also looking for people to volunteer to design a logo for the site "TalkTalkSucks".

 

Any ideas, please PM me and may the rot in hell!!!

 

I am interested in your site but its not up and running yet. i have had probs with this appalling company and i think seriously they should be shut down. See my other post about TalkTalk mobile.

Link to post
Share on other sites

Hi soniaB85,

 

Im sorry to hear of the problems you have encountered.

 

If you contact us via Twitter @TalkTalkCare we can investigate into this and check on the details of the CEO Office escalation for you.

 

Regards

 

Mark

Online Community Department

 

Look into you Indian call centre that's going to shut you down for eternity more like! :mad2:

Link to post
Share on other sites

  • 2 years later...

I would suggest no-one twitters or simply calls these companies.

ALWAYS record/have evidence of your contacts

You know what IS patriotic?

Loving your country enough to care for its old and poor, fund its institutions, unite its communities, feed, house and educate its children, restore and live in balance with its environment, plan with care for its future, build its alliances, and perhaps above all - tell it the truth

 

 

The Tory Legacy

Record high: taxes, immigration, excrement in waterways, energy company/crony profits

Record low: living standards and investment

Crumbling Hospitals, schools, council services, businesses and roads

They squander taxpayer money by the £thousands on a failed ex-PMs luxury troughing on a plane, rather than feed UK children

Link to post
Share on other sites

This thread is now closed. If you have a problem with Talk Talk or any other phone company, please start a thread of your own in the relevant forum.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2941 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...