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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Maintenance charges?


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Hi folks

Really relieved to find a Scottish forum, cause never sure what's relevant up here in no man's land!

Can someone please help? I have plenty of charges for excess o/d for between £20 and £28., but I also have maintenance charges of £8.50 for every month I was overdrawn. Can anyone tell me what the difference is and can I claim for these too?icon9.gif

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Hiya Jules, I had this problem too regarding maintenance charges. Think these £8.50 and £10.00 charges are a standard charge for using your overdraft facility every month. Eventhough you may still be within the limit of your overdraft they charge you more for every £ you are over £100 (in my case anyway the first £100 was free, over that you pay an additional charge).

 

I think these charges are still unnecessary as they charge overdraft interest on top of these maintenance charges every month.

 

Maybe someone more clued up will advise you but I have added them in my schedule of charges.

 

Good luck with your claim

 

davg

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Not sure if you are supposed to claim them but they certainly are in my claim!!

BOS

Claim No.3 for £589.75+8%, Decree received, Sheriffs Officers instructed to serve a charge 21/4!

Claim No.4:- claiming £1507.00, Court Papers submitted 5/4 !

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Jules, I don't think including them in your claim could be considered 'chancing your arm'. Let your bank explain in court how they arrive at the conclusion that when you go overdrawn, they have to charge a) an overdraft charge, b) a maintenance charge, and c) an interest charge.

 

Even if they were to specify the breakdown of all these costs (which to my knowledge they have never done so far), I don't think there is a judge in the land that would rule that these charges are fair....

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Thanks folks that makes me feel much happier about it. It's quite bizarre there doesn't seem to be any rhyme or reason to them at all. Sometimes I get a maintenance charge sometimes I dont, some times it £20 charges other times its £28. I don't think even they know what they're doing!

Do you know if anyone has tried to claim more than 5years back in Scotland?

Good luck with your claims too!

Jules

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  • 6 months later...

hi there everyone!!

just wondered if anybody could help me, natwest have been taking these bank charges out of my bank for about three months non stop as every time they take out a bank charge it takes me over my overdraft then they take out the charge for goin over my overdraft so i am currently £900 overdrawn!!! does anybody know the email address i can send the letter to claim back all the charges???

thank alot

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