The earth pin on a UK plug is longer than the Live & neutral. So could still be the cause of the damage. For that to happen the Tv would either have to be lying down or upright with the plug draped over the tv with the plug pins facing the screen, with no protection. Have you any pictures of the damage..

I don't think anyone can answer with any confidence. If the bank has offered to refund the initial cost, then the work done, must have had major defects. What type of wall, external, internal part of something else. Building regs, planning permission etc...may play a part. If building regs, how many site visits were made. Was the inspector happy at the point of the visit. Of course I'm just speculating that an inspector was involved, but can you see the problem here. If you cannot disclose the type of work that was done and the defect/s you mention then I don't see how anyone could possibly help.

You can only request that the garage repairs the VW or gives you permission to get the car repaired at their cost. you cannot demand this. The garage can offer to refund you, but they must refund the total cost of the sale which was £2695 or refund you £2200 plus your part exchange in the condition that you exchanged it in. If the garage refuses to refund the total cost of the sale, then the bases of any claim will be for the full amount or the price you actually paid and the condition of the part exchanged vehicle at the point of contract.

Hi, Are you still needing help on this. Since you have had no replies- From reading your post, as you have only recently purchased the vehicle, you would have entitlement to some form of remedy. I.E Rejection of the car and a refund plus your part exchange vehicle returned, to put you back in the same position as before you purchased the VW. If you would like to keep the vehicle then the garage should put right the faults but you must give the garage a reasonable opportunity to repair the faults. With regards to the MG the garage was happy to accept the car as part exchange from a private individual, so as long as you pointed out any fault with the vehicle or they was willing to accept it without examining it properly then I think that the condition of the MG is irrelevant. Perhaps someone with more knowledge than myself may come along soon.

Hi newman, Have read some of your thread and there are indeed similarities in the way they pursue a person without supplying the required documents. I have received more threats off them, but am taking it with a pinch of salt at the moment. Joe

Thanks for the tip penmarine, good luck Joe

Hi, Thanks for clearing that up for me, I have sent a letter of dispute already so I`ll wait and see what happens next. (might consider the other letter, if I think there actually going to read it) I will also see what Consumer Direct advise that I do and will let you know the outcome and any further correspondence. Thanks again Joe

Also what is a `failed letter ` that Bazooka Boo mentions in his post? Thanks

Hi again, Can I report the matter to the financial ombudsman as they have now sent a letter saying that they will start legal proceedings against me. It seems they will not accept the account is in dispute, although nothing new has been sent since the Pdf`s I posted earlier in the thread. The only other communication with them since today and since last time I posted, is letters from them offering discounts and strangely a letter saying I owe this debt and introducing themselves as !st credit and asking for payment. Thanks

Hi citizenB, They have sent me a copy of my application and another page, which I guess is supposed to be the terms and conditions. I had to wait nearly a year for this. I posted a pdf earlier in the thread. Problem is I can`t read most of it. All I`m asking for is a legible copy. I have not received any letters of assignment from them. On Tuesday they sent a letter about offering a generous discount, it says if I want to accept their offer "sign here and return" or if I don`t want to accept their offer "sign here and return" and asks for my telephone number as well. As yet I have not done anything...I can`t? I have sent everything recorded and have kept their letters, but not envelopes. I really appreciate the help from yourself and others in times of uncertainty. Joe

Thanks Colin and citizen B, I can see that anything helps this site, so will donate what I can afford. Joe Ps.. I`d hate to see this site go down to lack of funds.

I feel guilty now after reading what people have donated. I only donated £2 when I joined last month, as that is all I had. Will try to donate £3 for the following months in future.

Hi again, No I have not claimed the charges back . I think I`ll take yours and the other members advice for now, and respond to them if and when I need to. Seems a waste of time asking for a legible copy as I waited a year for what they sent. Thx Monx...I`ll try not to give in to them, I honestly cant read most of what they sent so I`ll see what happens next. Not looking forward to it though.

Also half the amount is made up of charges.

Hi Bazooka, I have sent a dispute letter to them, but they are not accepting that the application/agrrement is illegible? There are only small snippets that I can read on the first application and on the second "terms & conditions" it is kind of guess the words, it also does not seem to be part of the same document. Would they have to produce the origional or clearer copy in court if it got that far? I cant see the credit limit, apr, ect edit: looking at the agreement closely, I think the cancelation part is there. So I guess I can only rely on the illegibility part and prehaps the authenticy of what they sent.