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bobbywhufc

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  1. Just had an offer of £465 from Tommy MacLean for a claim of about £700. I notice its got his direct line number on the letter. Whats next? Worth giving him a call to save time? Or a second letter accepting the offer as part payment? (Not 100% sure which templete to use). Also whats the likely response? A p*ss off and see you in court, or a grudged full settlement?
  2. Forgot to also ask, does the LBA go to 36 St Andrew Square (head office), or to Tommy McLean (Customer Relarions Unit) at 56 South Gyle Crescent who I got the reply from? Cheers!
  3. Just checking I've got this right. Got my statements and sent a letter `one` to head office in Edinburgh. Had a reply from the (infamous) Tommy Mac yesterday... "believe our charges are fair blah blah, I am sure this is not the answer you hoped to receive, nonetheless I am grateful to you for bringing this to our notice" (aye right! lol). Next step is the LBA with a list of payments I am trying to claim back (about £700)? If I do this what can I expect to happen next? Compared to recent letters/claims etc? (I'm a little surprised that the banks refund charges in full, I'd have thought they'd at least have tried to save the £12 fee per transaction that they are probably entitled to?) Feel free to guess any amounts offered and dates refunded if you wish, lol. Amazing site btw.
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