thanks michael, appreciate it.

Hi all, Am just about to start with my claim with Abbey. I requested the printout info over a year ago, and received it eventually, but have been sittin on it for a while now. Just wanted to know - What is the address to send my request letter to? Is there anything else i should know about how Abbey are playing 'ball' with claimants just now? thanks:)

good idea matt - i think i'll do the same. Just wasn't too happy about the wording on that letter. thanks

Should i sign and agree to this, it says; ".........Payment is to be made on the basis of a full and final settlement of your complaint. It is offered as a gesture of goodwill and without admission of liability or error. Also, our terms and conditions will continue to apply and any future charges, in the absence of a bank error, will stand." If you are prepard to accept my offer on this basis, please sign and return the copy of this letter." So what do you think? Should i just sign? (sorry for repeating this thread mods - just want to get this letter off today if possible!)

right, have my letter here, it says; ".........Payment is to be made on the basis of a full and final settlement of your complaint. It is offered as a gesture of goodwill and without admission of liability or error. Also, our terms and conditions will continue to apply and any future charges, in the absence of a bank error, will stand." If you are prepard to accept my offer on this basis, please sign and return the copy of this letter." So what do you think? Should i just sign, or should i not agree to this?

actually yes, i did. I made it clear that it was not an empty threat; that i was self employed and i could take the time off for any court appearance, and my wife could help in representation as she has a law degree!! He didn't respond to the email as he was on holiday for a week, but give him his due, the letter came in just in time before i was about to go to book the court.

How did you guys go about the 'settlement' letter which has to be signed? they have offered me the full amount of my claim, but with some of their terms.

Well.....HAPPY DAYS!!! Got a letter in on friday offering to settle the full amount of £670!!! Yeeehaaaaaa!! :-D I've to sign something and send back, but the only probelm is that the letter goes along the lines of 'we pay you and that's the end of it; no more claims' , or something along those lines. Unfortunately i don't have it here in front of me. Is this standard? Should i sign and just accept it? Very Happy bunny indeed! cheers

That sounds very positive, but i'm sure someone must have lost (not that i'm willing it to be the case!) Otherwise, what's the point in the bank's trying to put up a case against all these actions?!

deadline for the banks response was today, so it now looks as though i am facing Small Claims court. Should i wait till middle of next week to see if i get a resonse, or just charge ahead?

Has anyone lost a claim in court? If so, what was the consequence in paying the banks legal fees? I am about to put in a claim with them to the small claims court for £780. My wife is concerned that we would have to pay ridiculous legal fees if we lost to the Bank. Cheers AstroBhoy

Hi all, After sending the two letters and receiving one rejection letter, i today received an offer of £380.00 from a claim of £660.00. Very pleased that they are taking it seriously, and i plan to squeeze them for the full amount now. Here goes. Many thanks to everyone who post on here. AstroBhoy

Hi all, I used to have 3 student loans totalling around £2200. My first loan was taken out in 1992, then another in 1993. I defferred payment a few times but was then chased for payment later on when i was on a fairly low wage. I then went travelling for a year, and moved about from one job to the next, with an irratic income. Through this time, and especially when i was abroad, Student loans sent letters wheich they charged at £15+ for. Additional charges werte thrown in, and no matter how much i paid them to clear my 'arrears' the loan never went down. I must have paid hundreds in charges. My last loan was taken out in 1998 when i went back to college, and again same probelms until i eventually paid it in one go last year. Can i claim any of these charges back because i would love the chance to put one over on them? They were an ever growing, irritating Monkey to finally have off my back. It's possble that it was so long ago now that i've no chance - fingers crossed! Thanks Martin

Hi all, i got the ball rolling yesterday with my to accounts one with the Abbey, and the other with the RBS. I have more to claim from RBS, and i took the letter in to deliver by hand and also to receive a receipt for delivery. The girl at the desk insisted that i didn't need the letter/cheque, and that she could easily order my statements for £5! I confirmed with her that it was ll my statements, and she said yes - simple as that. So they are orderd; but one thing is still niggling in my mind, as i'm sure that i had heard before that when people are ordering statements from the bank it was £5 PER MONTHLY back ordered statements. I may be completely wrong with this, and if i am right it would cost a fortune!! Has anyone else here had such an easy request when visiting their local branch? Thanks AstroBhoy