Royal Bank of Scotland Loanguard PPI successI first sent them (17/07/12) the PPI Consumer Questionnaire, which included my current account number. The loanguard doesn’t have a number it is just applied to the account.They promptly sent bank the standard letter saying they couldn’t help because they didn’t have the loanguard number.So I responded on the 16/08/12 with the following letter:Thank you for your letter of 2nd August 2012.The loanguard cover is for my OVERDRAFT, and as such the number that refers to this, is my account number as provided previously, and you already know! You have enough details to progress my complaint immediately.I have been a customer of your bank since around 1991, please treat me as such!I believe that you have mis-sold this Loanguard PPI on the grounds that:You did not offer me the choice of having the cover or not. It was a condition of receiving the overdraft. I have not received any paperwork or even a policy, explaining the cover and how to claim.I have never had or been offered a review about the Loanguard, or any enquiry by yourselves if the Loanguard cover is still relevant and applicable to my circumstances. In some of my previous jobs I would have received sick pay, or benefits from my employer in the event of you having to take time off work, so making the policy an unnecessary cost for me.The RBS should have provided me with a statement illustrating the account charges and the loanguard part of the charges, rather than lumping it in under the title “20JUL A/C ??????????”. In every other situation where I am paying for something I expect to see a statement from time to time.They responded, on 19/09/12, with the following letter:19 September 2012 Dear Mr MaggsYour Payment Protection Insurance Policy in association with The Royal Bank of Scotland Overdraft Policy Number You will be pleased to know that we have now finished our review into the concerns that you raised about your Payment Protection Insurance Policy. Your concerns are important to us. In the circumstances, and given the amount of time that has passed since you made your complaint, as a gesture of goodwill and without any admission of liability, the Bank is prepared to make you the offer detailed below. Our offer We are willing to make you an offer of £7,122.99. For more information as to how this figure has been determined, please see the enclosed Offer form. Our offer is based on the information available to us regarding your policy. If there are any other factors you think we should have taken into account please let us know. interest will be paid gross or net of the lower rate of Income Tax depending on your tax position.This money will be automatically credited to your current account. If however you no longer have an open current account with The Royal Bank of Scotland Group, we will send you a cheque. As you have made a complaint about the way in which the policy was sold to you, please be aware if the Payment Protection Insurance Policy is still active this will be cancelled once you have accepted this offer. This will result in you no longer being eligible for the benefits provided by the policy. So a very nice day that day .

Royal Bank of Scotland Loanguard PPI success I first sent them (17/07/12) the PPI Consumer Questionnaire, which included my current account number. The loanguard doesn’t have a number it is just applied to the account. They promptly sent back the standard letter saying they couldn’t help because they didn’t have the loanguard number. I responded on the 16/08/12 with the following letter: Thank you for your letter of 2nd August 2012. The loanguard cover is for my OVERDRAFT, and as such the number that refers to this, is my account number as provided previously, and you already know! You have enough details to progress my complaint immediately. I have been a customer of your bank since around 1991, please treat me as such! I believe that you have mis-sold this Loanguard PPI on the grounds that: You did not offer me the choice of having the cover or not. It was a condition of receiving the overdraft. I have not received any paperwork or even a policy, explaining the cover and how to claim. I have never had or been offered a review about the Loanguard, or any enquiry by yourselves if the Loanguard cover is still relevant and applicable to my circumstances. In some of my previous jobs I would have received sick pay, or benefits from my employer in the event of you having to take time off work, so making the policy an unnecessary cost for me. The RBS should have provided me with a statement illustrating the account charges and the loanguard part of the charges, rather than lumping it in under the title “20JUL A/C ??????????”. In every other situation where I am paying for something I expect to see a statement from time to time. They responded, on 19/09/12, with the following letter: 19 September 2012 Dear Mr Maggs Your Payment Protection Insurance Policy in association with The Royal Bank of Scotland Overdraft Policy Number You will be pleased to know that we have now finished our review into the concerns that you raised about your Payment Protection Insurance Policy. Your concerns are important to us. In the circumstances, and given the amount of time that has passed since you made your complaint, as a gesture of goodwill and without any admission of liability, the Bank is prepared to make you the offer detailed below. Our offer We are willing to make you an offer of £7,122.99. For more information as to how this figure has been determined, please see the enclosed Offer form. Our offer is based on the information available to us regarding your policy. If there are any other factors you think we should have taken into account please let us know. Interest will be paid gross or net of the lower rate of Income Tax depending on your tax position. This money will be automatically credited to your current account. If however you no longer have an open current account with The Royal Bank of Scotland Group, we will send you a cheque. As you have made a complaint about the way in which the policy was sold to you, please be aware if the Payment Protection Insurance Policy is still active this will be cancelled once you have accepted this offer. This will result in you no longer being eligible for the benefits provided by the policy. So a very nice day that day .

Hi, Second offer was for the full amount. Can I accept conditionally that the interest is also paid? Or is it that I just accept the offer and forget the interest? regards KEV

No From what I understand you cannot claim interest until you start a court claim. kev:D

Hi, I sent my rejection letter (£1934)7 days ago and today I recieved the full offer (£3371). The person dealing with me was Tommy Mclean, I think he doesn't want to go to court. So just stick it out. you'll win like everyone else. regards kev:D

:lol:I have just recieved a full offer of £3371.00. I dealt with Tommy Mclean throughout and he seems very fair to me. I would highly recommend everyone to deal directly with him. My next victim is the Beneficial Bank, I have just recieved my statements:smile: KEV

hi, I got exactly the same letter on 31st October, so I sent off my LBA on the 6th November and recieved my offer on 13th November. I sent off my rejection letter on 15th November, and start my court claim on 20th November if they do not settle. So just send your LBA off and sit back and wait. regards kev

Thanks Jimbob, I'll sit back and wait. How much was it to start the court claim? regards kev

Hi, This is my first post here. I sent off for my statements on 9th October 2006 and recieved them about 2 weeks later. I entered them into the spreadsheet (£3371.00) and sent off the preliminary letter, on 28th October to Tommy Mclean. He responded with the " we believe that our charges are fair but get lost" letter on 31st October. I sent off the LBA 6th November. Tommy Mclean replied on 13th November with an offer for £1934 "in full and final settlement". Yesterday I sent my rejection letter off. So I am expecting to start my court claim on 20th November. What are the chances of the RBoS stomping up the money before court action? Kev