LBA and make sure that you add any additional charges that you may have incurred since you sent the original Request for Payment Letter. I'm just about to send mine and I've also added; Please also be aware that I am a member of the Consumer Action Group. May I suggest therefore that it would be prudent for you to respond positively to this letter and not issue the standard delaying response which will only prolong this matter and incur the bank additional charges as I fully intend to take this matter to an acceptable resolution? Hopefully this will make them get their finger out but I'll let you know!!

Does anyone know why the bank seems to think they are not acting as a fiduciary????

Hi Angelclaire I got exactly the same letter so that makes me feel better. General consensus of opinion seems to be that you issue the LBA which you will find a template for on this site. Let me know how you get on as I am about to send mine in. Was the letter sent by Stuart Higley??

thanks Gizmo111 I was beginning to think that I was going la-la :o

Hi I sent my Request for Payment on the 7th Nov and got a very speedy reply on the 11th Nov. I have copied the letter that I recieved for you all to read: Thank you for your letter of 7 November and I apologise for any dissatisfaction caused by the application of charges to your account. In your letter you have claimed that we have been acting as your fiduciary, which is not correct. This doesn’t form part of the normal banker/customer relationship and if your claim is based on this premise I can only recommend that you seek independent advice. We believe that our charges are fair, reasonable and transparent. We consider the amounts debited to your account have been applied strictly in accordance with your agreement with us and our published tariff which, we are satisfied, complies with all applicable laws and regulations. We are also committed to ensuring the transparency of the information that we give to our customers about the operation of our products. Much of the recent media coverage on back charges has been prompted by the Office of Fair Trading investigation earlier this year but that was limited to administration charges on credit card accounts and did not extend to bank charges. We have considered the Office of Fair Trading’s statement of the 5 April 2006 and do not accept its findings in relation to the settling of credit card fees. We are concerned that the Office of Fair Trading has publicly called into question the setting of charges applied to other products, including current accounts. The Office of Fair Trading has restricted its investigation to credit cards and made no attempt to consult with the RBS Group or the industry in relation to other entirely different products. You may be aware that the Office of Fair Trading has recently announced that it is to investigate bank charges as a separate matter and estimate that it could be up to six months before it is in a position to announce any findings. Realistically, it would be fitting to wait for the Office of Fair Trading’s deliberations as your letter is based on comments relation specifically to a different issue, namely credit card charges. Consequently, against that background, we must differ with the views you have expressed. Having reviewed your account, I can find not instance where charges have been applied when they were not properly due. They have all been associated with lack of covering funds in the account at the time items were presented for payment. Accordingly, the charges that have been applied to your account should stand. I am disappointed to note that you are contemplating legal action against the bank. Whilst I hope you will feel able to reconsider in all the circumstances, should you decide to go ahead, please ensure that any Proceedings are served on our registered Office address, which appears at the bottom of this letter. I suspect that this is unlikely to be the answer you might have hoped to receive but nonetheless that you for taking the time and trouble to contact us. What do I do now???

I sent my request for payment letter to Nat West on the 7th Nov and got a very speedy reply on the 11th Nov! However, I am very confused by the comments, namely it rattles on about credit card charges (I'm claiming bank charges) and that they don't act as the fudiciary and that I should get legal advice. I have copied the letter so that it is verbatim and here it is. Thank you for your letter of 7 November and I apologise for any dissatisfaction caused by the application of charges to your account. In your letter you have claimed that we have been acting as your fiduciary, which is not correct. This doesn’t form part of the normal banker/customer relationship and if your claim is based on this premise I can only recommend that you seek independent advice. We believe that our charges are fair, reasonable and transparent. We consider the amounts debited to your account have been applied strictly in accordance with your agreement with us and our published tariff which, we are satisfied, complies with all applicable laws and regulations. We are also committed to ensuring the transparency of the information that we give to our customers about the operation of our products. Much of the recent media coverage on back charges has been prompted by the Office of Fair Trading investigation earlier this year but that was limited to administration charges on credit card accounts and did not extend to bank charges. We have considered the Office of Fair Trading’s statement of the 5 April 2006 and do not accept its findings in relation to the settling of credit card fees. We are concerned that the Office of Fair Trading has publicly called into question the setting of charges applied to other products, including current accounts. The Office of Fair Trading has restricted its investigation to credit cards and made no attempt to consult with the RBS Group or the industry in relation to other entirely different products. You may be aware that the Office of Fair Trading has recently announced that it is to investigate bank charges as a separate matter and estimate that it could be up to six months before it is in a position to announce any findings. Realistically, it would be fitting to wait for the Office of Fair Trading’s deliberations as your letter is based on comments relation specifically to a different issue, namely credit card charges. Consequently, against that background, we must differ with the views you have expressed. Having reviewed your account, I can find not instance where charges have been applied when they were not properly due. They have all been associated with lack of covering funds in the account at the time items were presented for payment. Accordingly, the charges that have been applied to your account should stand. I am disappointed to note that you are contemplating legal action against the bank. Whilst I hope you will feel able to reconsider in all the circumstances, should you decide to go ahead, please ensure that any Proceedings are served on our registered Office address, which appears at the bottom of this letter. I suspect that this is unlikely to be the answer you might have hoped to receive but nonetheless that you for taking the time and trouble to contact us. Can anyone help as to the next stage please as I am confused?!

Hi Pete I'm not doing too well with this site as every time I try to set up a thread it says I don't have the access requirements. What do you want to know?

Hi, I've also received a 'we will not be refunding any of the charges letter' but the guy rattled on that my letter referred to credit card charges which I have checked and it was the correct standard letter that I copied and pasted from the templates. He also said that I was wrong to say that the bank was acting as a fudiciary and that I should seek legal advice???? Has anyone else had this kind of letter? thanks

Me V. Nat West I have just gone through the 1st stage of the claim by requesting details of the charges or my bank statements. Spookily enough I received a parcel (which was torn open, took aout 2 weeks) with 6 years of statements and no covering letter...how rude! It took me about an hour to go through them all and I am about to try the 2nd stage and recover £4,286 (plus interest) I'll let you know how I get on!