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When I sent off my S.A.R. form I stated that I wanted all statements from when my account opened, no date entered. In the return letter, they replied 'your request for the past six years statements has been passed on blah blah' The point is my account with them has only been open for 5 years!! Think they might be trying to catch people out making them claim for 6 years instead of the 5 years?????

thanks weej gonna chase up those other 2 years so I can get the ball rolling.

Anyone help me with this??

Arrived home yesterday to find the past three years statements waiting for me. Added up all the charges and it came to just under £1500. Has/when anybody has claimed in the LBA in Scotland, do you go for the full figure and when they don't play ball cut it down to £750 so you can pursue it through the small claims court. Or do you have to start with £750 and pursue that and then start again???

Recieved one batch of statements so far and then a letter from HBOS stating that they had recieved my request (from my local branch) and will be sending out my statements in the coming days. They also debited my account £5 for the service after saying they would provide them for free ( nothing in life is for free eh!!). Not had time to have a good look over the statements, but at a glance something don't seem right. All the charges seem to be for £20....whereas I am certain that all my charges have been for £30. Going to dig out some original statements and see whats what.

Thanks folks that clears that up. Can't wait until my statements arrive to see what they have charged me over the years. Keep up the good work

This Tuesday coming Watchdog will be discussing bank charges....will be worth watching to see what the banks will/won't be saying. good luck all

After sending my S.A.R. form to my local branch I recieved this letter yesterday. Dear Weirgo, Whilst I acknowledge it is your legal right to apply formally under the Data Protection Act for a list of all transactions and charges relating to your banking history. There is normally a £10 charge for a formal request; however in the interest of customer services this will be provided free of charge. I understand that you would like to recieve information about specific transactions, where manual intervention was required. Please understand that we are under no statutory obligation to record the information you require, thus we are unable to comply with your request. You have requested a copy of duplicate statements for the last 6 years. There is a charge of £5 for duplicate statements however, in the interest of customer service; I have ordered the statements for you for no fee, and should be with you in due course. Has anyone else recieved a letter like this one. I had enclosed a cheque for £10 but they sent it back to me....not like them eh!! Would like to know what you think... If I had to take them to court (big IF) how would it be percieved about the manual intervention with regards to charges as they are not stating that they did or didn't intervene??

I am in the same position as u Melanie....posted my S.A.R. letter also..let me know when you get a reply from the bank

That's my DPA SAR sent off by recorded delivery to my local branch. How long does it usually take for the statements to arrive?? Has anyone recently posted off there SAR form??

Thanks Solowka

I am finally ready to begin claiming my charges back from the bank. I have filled out my request for my statements but I am not sure as to who to send it too. Would I send it to my local branch?? Or to the B.O.S. head office?? Can anyone advise?

Thanks, will let you know also how I get on

Has anyone sent away the DPA letter to the BOS?? If so were you charged for this service. I am just sending mine off today. cheers!!