I started the procedure a few months back now but due to difficult times i decide it was not a priority but now it is. What do you recommend my first steps are? Should i resend the first letter with an accomplimenting note stating my intent? I have moved since i started too.... Thanks

of course, didnt think of cable. i have checked out the priduct and he already has a wireless router, check your paperwork/emails from talktalk for your setting, if i remember rightly it is 192.168.1.1 for the router (i had a linksys router a while back). just plug you ethernet cable into you pc and the router (make sure it lights up etc) then check your network setting on your pc control panel | Network connections | Local area connection 1.....(could be 2 or 3 or whatever) then click support. have a look at your ip address, it should be 192.168.1.x where x = a number between 1 and 255 your router will match the patturn eg the last number is only the one that changes. if your lucky the default gateway number will be in (this is the ip address for youtr router. Open up internet explorer or firefox or what ever you use. then eter the following 1) if your pc 192.168.1.2 or above http://192.168.1.1 2) if your pc is 192.168.1.1 (this is a guess but common) http://192.168.0.254 3) enter the value from the default gateway section.x=last number http://192.168.1.x you should then have access to your routers settings, follow the wizard if there is one or fill in the form with these setting taken from talktalk website Most ADSL routers sold in the UK will be ready to connect to TalkTalk Broadband. The settings should be as below. If you have any problems with your router, please contact the manufacturer. We can't offer any support for hardware we haven't supplied. VPI = 0 VCI = 38 *DNS settings (primary) 62.24.199.13 *DNS settings (secondary) 62.24.199.23 Authentication = CHAP Encapsulation mode = PPP over ATM (PPPoA). VC-MUX You will also need your TalkTalk Broadband username and password. You'll find these in the welcome letter we sent. *may not need to input these. hope this helps

It seems you are confusing the issue, the router has the broadband modem built in you dont need the speedtouch one anymore. Access the set up page for your router (read the manual) enter the seting for your adsl connection and plug the cable from the phone line (take it out of the speedtouch) into the router and it should connect, then use the ethernet cable or wireless to connect your pc/laptop to the router. If all goes well you should connectok, remember you need filters/splitters so you can connect your phones/broadband cables to the phone (it wont work with out them but you must have done this to set up the speedtouch) if you get stuck reaed the manual for help, its all explained in there.

Thanks, will do.

Just bumping up this thread. Im unsure what to do, ive heard nothing from my bank, i didnt rend recorded delivery tho so i dont know if they recieved it ok. Shall i send the LBA or shall i resend the prelim? Thanks

I had an idea, similar to the bog off letter generator, will see what i can come up with in my lunch hour....

It has been over 14 days with no reply, what do i do next? send in the letter before action? Thanks

Im too with the RBS, i sent my replim letter today so expecting a similar course of action for me. I'll expect an offer in the next 2 weeks then. Good luck and keeps us posted

I have prepared my Prelim letter and schedule sheet. Now for a stamp and wait 14 days...

Right, i have recieved my Statements details my charges, i have added them up (its more than i thought). Now for the next step (I've been on holiday so will have to check what i do now)

Oh.... I just got back from my hols...not checked my post yet, im in work now so will have to do it later. Thanks

just to check, i send the DPA request to the data controller as per the website. Thanks

I have done that, i go on holiday tomorrow for 2 weeks, i will send off for the data and i should have it when i get back. I have created the Moore v RBS thread. Keep up the very good work, i have passed on your website to other people.

yes please. Thanks

I have 2 bank accounts one with RBS (Evil animal testing Ba***rds) and one with Abbey. Think i will go with HSBC unless i get advised otherwise.