Its a combined 'offers over' mortgage. 125% mortgage They offer you 95% LTV for the property. Then they offer you an unsecured loan for anything over that. so 95% is secured on the property. And 30% is an unsecured loan. So you get admin fees for the mortgage. And you get admin fees for the loan. All charges added on relate to the loan part. They state that as i have a 28 day cancellation period they cannot take payment. however during this payment they state i am accruing interest and as they can't take payment they add it to my total debt. However I was not advised of this happening. Its marked as 'interest' on my mortgage statements. Basically the first mortgage statement covers the first 3 months of the mortgage. however the interest and 'admin fees' are greater than the payments taken in the first 3 months. Therfore my mortgage/loan amount increased in this period. Surely they initial payments should cover the initial amounts of interest and repayment for the mortgage and loan. The bank have stated that they would have advised me by letter each time a fee was added on however i never received any letters and when i asked them to re send everything to me - no where in the documentation was there any mention of these fees / interest being added on. I am gonig to write to them and take it further. however i am wondering if anyone else has encountered similar problems.

Can anyone advise on the following - I took out a loan for 13k. The money was cleared to my bank on the 9th november. At the start of december i was advised that £189 of interest was being added to the initial loan amount. I queried why this was not covered in the payments and why it was adding to my debt. i have been advised that as there is 28 day cancellation period they can clear the money and charge interet but they cannot take payment. Conveniently this first payment date for the loan fell within the 28 day period. So my loan got bigger before i even started paying it. Now technically i have repayments that don't actually cover the amount borrowed??? any advice??

Can anyone advise on the following - I took out a loan for 13k. The money was cleared to my bank on the 9th november. At the start of december i was advised that £189 of interest was being added to the initial loan amount. I queried why this was not covered in the payments and why it was adding to my debt. i have been advised that as there is 28 day cancellation period they can clear the money and charge interet but they cannot take payment. Conveniently this first payment date for the loan fell within the 28 day period. So my loan got bigger before i even started paying it. Now technically i have repayments that don't actually cover the amount borrowed??? any advice??

The only times i have ever had 'Account Maintenance' on my statements is at the end of the following month after i have been overdrawn. I am never charged it any other time. Therefore i figure it is a charge for them having to 'fix' your account and put it right following you being overdrawn. I am certainly asking for it back. Although as i said - i have only ever been charged it following being overdrawn. So it obviously relates to me being overdrawn and the charges for that. You may not be able reclaim a charge that is applied to your account monthly regardless of whether you are overdrawn or not. I would certainly query with the bank what it is for? If they can't give an adequate explanation - claim it back

pls see my signature for info on SAR request from B.O.S.

But you have got rid of your overdraft? So you did get something from the win. You got to clear that debt. And its better the money being used to clear a debt than possibly using it for other things instead of clearing the debt. Although I can understand if you were wishing to use it to clear another debt, say a credit card or something. But to be honest if we are going to be using the rules to our advantage to claim our cash back then the banks are going to do likewise. And an overdraft is effictively a hassle free loan that we can dip in and ouit of as and when required with the condition that the bank can ask for it back at any time. Everyone should be aware that ANY overdraft can be demanded back at ANY time. And if we don't have the cash to pay it back when required we are in trouble. That is the rules of an overdraft. I think if your asking the bank to pay you back money that they owe you (Through the unlawful charges), then it is only fair that they did likewise to you?

good on you ! I think I am going to have to claim in 2 lots for my cash so will watch with intrigue! The first one is the hardest - Once they give up once the rest much surely be a formality! Again - Congrtulations!

Yeah make sure you get a receipt for handing it in. If your not posting it R.Delivery you need to have proof that they received your letter should the B.O.S. ever come back and say they never received your letter-Which is what they said to me.

It states the interest rate is 'Unavailable' which suggests to me that on that it is not possible to get an Overdraft on that account. I can't think of any other reason why it would be marked 'unavailable'. All the interest rates for unauthorised overdrafts are roughly the same give or take 1%. 28.8% or 29.8% If you got an overdraft on your account its possible they changed the type of account you have.

i requested my statements form B.O.S. on the 14th August. They cashed my cheque on the 22nd August. I phoned them on the 18th September for an update on my request and they had no record of it. Despite cashing the cheque.I was informed it would be dealt with. I decided to post a reminder letter that day - 18th Sept. Within 2 days the Statements started arriving in. I got 28 envelopes of statments and 2 huge packages of statements going way back to 1998. Despite only requesting the last 5 years. They were a wee bit slow in responding but I must say I was impressed to receive them all in the week commencing 25th September. It does pay to give a reminder call / letter to them. R. Delivery of course

I received a letter stating likewise. I would imagine that makes our case stronger as they are not able to prove manual intervention so therefore cannot justify the need for such high 'maintenance costs' on our accounts. Although this is just my opinion

I would say it was unlikely the bank would remove charges from your statements. The bank does not know which statements you have possibly kept from before Jan 2005. Therefore if they removed charges from your statement in say, Nov 2004 and you produced a statement showing that they had they would leave themselves open to all sorts of trouble. The bank do not know what statements you may have so are in no position to be able to lie about the charges taken from your account. Also the banks can afford to cover the repayment of your charges so therefore its better to do that than be done for fraud.