Thanks Martin, BUT a hiccup has occured, need advice on the following I only learnt yesterday that my accounts are still open and that the monies HAVE to be paid into these accounts. One of the accounts is £1200 still outstanding, this is purley charges, they said that the monies will clear this account, BUT I have just been on the phone to Credit Management (not helpful I tell you) and they have not me that I not be able to access my accounts until these monies have been cleared. This debt was sent to Westcot Debit Collections and they have offered me a deal to settle for £900, BUT I cannot get access to my money as when it goes into my account they will automatically take £1200 out. Sorry this is a bit confusing but I have steam coming out of my ears at the moment. The Liverpool Branch are a joke, they just dont want to know. PLEASE I NEED URGENT ADVICE sob sob sob

Thanks Martin, BUT a hiccup has occured, need advice on the following I only learnt yesterday that my accounts are still open and that the monies HAVE to be paid into these accounts. One of the accounts is £1200 still outstanding, this is purley charges, they said that the monies will clear this account, BUT I have just been on the phone to Credit Management (not helpful I tell you) and they have not me that I not be able to access my accounts until these monies have been cleared. This debt was sent to Westcot Debit Collections and they have offered me a deal to settle for £900, BUT I cannot get access to my money as when it goes into my account they will automatically take £1200 out. Sorry this is a bit confusing but I have steam coming out of my ears at the moment. The Liverpool Branch are a joke, they just dont want to know. PLEASE I NEED URGENT ADVICE sob sob sob

Hi Guys Need advice, as you can see from my other threads I have won on two of my accounts with RBS, £2,945 and £4,100. I only learnt yesterday that my accounts are still open and that the monies HAVE to be paid into these accounts. One of the accounts is £1200 still outstanding, this is purley charges, they said that the monies will clear this account, BUT I have just been on the phone to Credit Management (not helpful I tell you) and they have not me that I not be able to access my accounts until these monies have been cleared. This debt was sent to Westcot Debit Collections and they have offered me a deal to settle for £900, BUT I cannot get access to my money as when it goes into my account they will automatically take £1200 out. Sorry this is a bit confusing but I have steam coming out of my ears at the moment. The Liverpool Branch are a joke, they just dont want to know. PLEASE I NEED URGENT ADVICE sob sob sob

I have two seperate accounts with RBS (they are both closed now), I put two seperate claims in, a few days after one another, hope this helps

Dont panic, I recieved my three weeks after the 40 days were up, they sent mine to the branch (my accounts are now closed) and they destroyed them. I eventually got another set sent special delivery three weeks later, have now sent my claims in £9K :grin:

Hi Lucy I am delighted for you, what a christmas you will have. My claim comes to nearly £9k with interest, but have split this into two claims, reading your thread has made me more determined to carry on Well Done again xxx

Hi Guys (sorry have two different names due to work and home e-mail addresses) Well I have now sent my two letter claiming for £4,130.58 & £2,945.16, thats without interest. As advised I have put two seperate claims in xx:razz:

Hi Big Col Sorry if I am being a bit brainless but what is the N1 rout????

Keep going Willo, I have just recieved my statements but by the looks of things I am in for a long hard slog x

Thanks, went home last night and not a sign of the statements, will send this letter off today x:mad:

can you advise which letter in the template library I should use??? just a big boggled by all the info on the template letters x

Thanks for that, will go home tonight and see if I have any post, if not will start proceedings tomorrow

Its now 7 days since I sent my 1st letter to them for non compliance of statements, they replied last monday saying they are onto it and will deal straightaway, and I AM STILL WAITING what should I do now??????

Thanks will get this off tonight xxxxxxxx:p

Just spoken to a guy called Sean Brown (American) he has informed me that they have been sent out, but looks like they have gone to the branch, I no longer have my account as it is now closed. Anyway, he said the branch probably have destroyed them and he has re ordered them for me, should take about 7/10days. Told him this was unacceptable they have had 40 days to respond. Do I send the next letter or wait until the end of next week to see if they turn up??????????