So good news guys, Thank you all for your help. I went down a different route and got my local radio station involved and contacted their consumer show and they rang the company for me, the company still refused to release me as I “wasn’t cooperating” with them. I then informed the host of the show that my estate agent had emailed them as evidence of me not signing a lease over the premises. The show rang them again and sent them over the evidence I had previously submitted to them 2 weeks ago and they released me from the contract. The powers of bad press and the BBC!

They called me on my business mobile, asking for my business name which also made it seem legit but then I realised my number was infact taken off of my business social media page. I’ve requested my recordings of the phone call or a deadlock letter so I can get in touch with the ombudsman again but funnily enough they’ve not responded for 5 days when before they were responding daily!

Hey thanks for your advice! But I won’t need a new supplier as I live with my parents and I’m staying working from home now. I’m just worried they’ll change the landlords provider without her knowing! can they do this?

Well this is what I’m thinking, surely it is not legal for them to change the supplier of a premesis without any proof of lease agreement ect? I don’t know if it’s just scare tactics or what. If that’s the case I could go and change numerous peoples supplier without them knowing? I will put a letter together today so they receive it probably Monday requesting everything they have on me. Citizens advice said some company’s only record the part where you are agreeing and not the part where the broker lies and Mis sells you. Annoying.

I have done the first part and told them their contract with me with a void contract as I’ve never had responsibility over the premises. They replied with because they have a recording of me saying I did after the sales broker told me I did they can’t release me without the details of the person who holds responsibility. But I refuse to give the landlords details to the company as I’m not going to enter her into any agreements with this horrible company!

Yes, it’s a commercial property

Over the phone, I entered myself into an apparently legally binding contract. i phoned and emailed the next day to cancel and they said they do not offer a cooling off period. They’re asking for the details of my landlord but I don’t have them, because I was going through an estate agent. He’s emailed them to confirm there’s no lease and I had no responsibility to change supplier or access to the property. But theyre still refusing to release me. How can it be legal for me just to change someone energy supplier without any form of signed responsibility? its effectively like me walking past my next door neighbours house, phoning a supplier and agreeing a new contract for their supplier?!

2 weeks ago I was called by an energy broker claiming to be on behalf of the landlord of the new business premesis I was looking into but hadn’t signed any lease agreement yet, they claimed I had to set up the energy for the building before the landlord could progress with the lease agreement this is the first time I’ve ever had to deal with anything like this as I’m a small business owner who works from home so I don’t know how it works. I then found myself in a 5 year contract with BES for a property I don’t have a lease over or any access too. Ive contacted them and told them there is no lease and there won’t be a lease agreement going forward yet they still refuse to release me from this contract. I have contacted citizens advice but they don’t really help. I’ve even got my estate agent to message BES to explain there was never a lease agreement in place and yet all they do is send us a “move ouform” to fill in which requires details of the owner which I do not have and metre readings. How can I move out of a premises I was never in in the first place?! Does this make the contract void as it’s based on impossible terms? i feel so lost someone help me!

Hi I don’t even know if you’ll reply because your thread was 3 years ago but I need help i am in the same position I was mis sold into a contract for 5 years over a property I have no lease agreement with and no access to?! How did they release you? please reply!!!