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lgyms

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  1. Without Prejudice We thank you for your communication of 7 November 2018 in response to our client’s claim. We have considered the points you have raised regarding the incident you were involved in and further reviewed and investigated the facts and matters presented by our client. In the particular circumstances of this case, and whilst otherwise reserving its position generally and considering the fact that you acknowledge your “mistake,” our client is willing, to not to pursue this matter further. Please be aware and be under no doubt, that if a similar incident occurs in the future, either in one of our client’s stores or at any store which is a member of the National Civil Recovery Programme the same leniency is unlikely to be applied. The details of the incident will remain on our system. All data will be kept in strict compliance with General Data Protection Regulation EU 2016/679 (“GDPR”) and Data Protection Act 2018 (GDPR & Data Protection Acts 1988 to 2018 ROI). Whilst this information will be passed to our client we will not process it any further or pass it on to a third party. This incident is now closed and no further correspondence will be sent to you arising from this matter. Yours faithfully RLP | Tel: 0115 970 6231
  2. An update on this: I received my letter from RLP yesterday, stating I had £150 to pay. I will attach a copy of this letter. To avoid the aggravation I considered paying the fine, however, decided on just trying them to see if they were understanding of my situation. The man I spoke to was actually surprisingly understanding and helpful, offering to call the store to see if they would be willing to drop the case all things considered (in addition to personal circumstances which led to the error I dropped a few references to the Oxford case and the fact that they could not go to court to claim for losses they hadn’t incurred). After around 8 minutes on hold, the claim has been “suspended indefinitely”. I of course got them to put this in writing and email it over to me. Thank you to any one who has helped with information on here.
  3. Would speaking to the store manager help or not? Feel like the security guards had rather a large god complex and saw the situation as black and white which wasn’t the case. I dont particularly want the aggravation of receiving the letters requesting the money and debt letters and so on. I understand the basis of which RLP work, and why not to pay etc. But I’m my case where it was genuinely an accident and misunderstanding, is there no way to avoid them?
  4. They did use the word fine, when asked how much the fine would be he said “considerably more than the coat to be honest” They never mentioned RLP or Restitution
  5. Today I was caught accidentally stealing from primark. I tried on a coat which not uncommon for primark didn’t have the price tag attached, didn’t realise at the time that where I tried it on didn’t have a mirror and so I walked to the changing room where I tried on a couple of other things which I didn’t end up wanting. Coat not concealed, over my own bag or arm as not to drop it went to pay for other things. Replied to a message on my phone and forgot I had it over my arm, genuinely just exhausted from work and the gym and had a scatter brain moment, I was approached on my way out and got taken to the security office where I actually offered to pay for the coat as I had intended to in the first place and explained the situation said it was too late, I’d receive a fine if I did not want police involved. Security have my name and address. What kind of fine can I expect? I offered to pay for the coat which they refused and they didn’t lose any of the stores goods? Can they fine me at all?
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