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greekGlasgowsky

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  1. Good evening, I'll try to summarize briefly : - 10 day ago washing machine stopped to work at the end of the program, door locked... - I notified to the landlord the issue sending him an email with all details and a quick video where he can see what is the actual problem - After a couple of days I received a reply from him where he'll put me in contact with the guy who manage the house in his name so he can arrange the repair - This guy send me an email (landlord was in cc) saying and he requested a repair and he already arranged the payment. - This tuesday I received the visit of the engineer who made the work in about one hour This morning I found a letter in my letter box from the UK's leading specialist warranty provider about a "Repair and care plan" signed in my name (t's mentioning my name and surname as Customer Name) with a duration of 6 months. The payment has be arranged with Landlord's bank account, a Direct Debit Payment Schedule with a 6 Monthly payments. I'm pretty nervous cause he never agreed with me to arrange for a care plan and I never authorized him to do it in my name... I wrote him after a couple of hour I found the letter asking some explanation cause we never talked about care plan, he replied saying when he was doing the payment there was no different in price between the one-off repair and the care plan and due to the care plan is covering 6 months he decided (according with the landlord) to proceed with that. I replied him saying i'm fine with anything the landlord wants, but the contract needs to be signed in my of the lanlord... All email conversations contains the landlord as cc, at now they stop not replying ... How should I proceed?
  2. I totally agree with you. However my job is just to notify any problem to the landlord and give my availability to open the door, if landlord prefers to send an unskilled plumber i'm fine, I will resend him another notification the next time, and if he send me the bill I'll open a complaint to the borough. We are talking about a valve which cost around 2 pounds...
  3. Here's an old pic of the pipe under the sink : unsee.cc/da738ff1/
  4. Worcester Model 18i System 41-311-86 It's installed with a linked external thank. Approx age is 2 years, another tenants was inside the house.
  5. I'll do it. Already asked, but landlord said he follow only debrief from his builders... From my point for view, I just need to report him any things there are not working properly in the house and wait for landlord's fix, it's not my job to suggest which kind job needs to be be done or how to fix an issue. That's exactly what I said to the landlord, it's only a water feed, but it seems that he doesn't see any problem for a missing valve. I totally agree with you, but I need a solution, and I dont know how to proceed cause that's was his final position : no work to do, next time you need to pay for the builder.
  6. Hi, the boiler installed in the flat started to loose pressure in March, we notified it to the landlord and, due to he wasn't able to explain us how to refill it, he send a builder to check it. The builder checked the system and find that the valve under the sink to open the circuit was missing, so he used a wrench to open it, and refill the boiler. He checked his tools and said "i'm sorry i don't have a valve fits this junction, this pipe is too old. Don't worry it shouldn't happen again. If it happens again there should be a leak in the system". We reported to the landlord underlining that the builder wasn't able to install a valve. After about 5 months, it happened again and we reported to the landlord, this time we explained him that we are not able to refill the boiler cause this lever is missing. He send us again the same builder which rechecked the boiler, he didn't find any proof of leak, then he tried again to find a valve filling the junction, but he didn't have the right one, so he just refill the boiler using a wrench tool acting on the pipe. After one week we received a phone call from the landlord that he receive a debrief from the builder and he suggest us to buy the appliance so we can top up the water by ourself and if he need to call out a builder and no work has found we have to pay for it. I'm expecting the have a proper boiler installation with a proper valve to under the sink in case we need to refill it, is it my consideration wrong? Should I really buy a wrench and acting to the pipe junction by myself ? What happening if I act in this way breaking the junction and put too pressure into the boiler, maybe break it?
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