ionfly
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Hey folks, noob to this site, but have had battles with dodgy employers, dodgy retailers, and dodgy service providers in the past, so some experience at this kind of thing. Mainly here to seek advice, but will chip in my tupennies worth as and when. Hope you're all enjoying the frosty mornings!
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We contacted 'Keytek' after locking ourselves out of the house. As Keytek were the only people who guaranteed to be out within the hour, we agreed via verbal contract to the following: “We have no call out charge it’s a labour rate which is payable by the hour or any part of the hour at £107 plus parts if needed plus Vat”. At the time the call was made, with a 2yr old in tow we had assumed that 'by the hour or any part per hour' meant the charge would be broken down into parts per hour. We were surprised to be billed £116 for 30 seconds work. While we appreciate the skilled nature of locksmiths work, we were left feeling as if we'd been taken advantage of. Others on Trustpilot and Feefo feel the same. Whilst we do appreciate now the terminology "payable by the hour or any part of the hour at £107 plus parts if needed plus Vat”, this is less clear over the phone and we feel is misleading and it could amount to breach of contract to charge the full hour for a part of the hour. What are your thoughts?
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