Hi , I would like now to close this thread and give a big thankyou to Surfer01. we concluded our matter with "m"with the production of a independent inspection sheet and renegotiated a agreeable sum to take a new vehicle. Thanks once again

Thankyou, we were not aware of the Which service We have subscribed and over the next few days will be taking their advice Hopefully we will be ' pleasantly surprised' and companies will learn that they cannot treat people this way!!!! Especially 'M'

Good choice of letter 'M' Yes the motorhome was bought new, and all existing issues were reported within the first 6 months During their attempts to repair these warranty problems and faults, damage was caused to the motorhome, We now have an ongoing situation, and have now engaged a solicitor to hopefully bring this stressful an upsetting situation to a conclusion Thanks for your advice and input,

i also asked for a factory quality sign off sheet[ which they wont send either] and copies of warranty work sheets which they have sent some but very little info on them and nothing to say what was done or completed.

Many thanks for that, very interesting an certainly something I can now act on

issues have arisen which should have been identified during the PDI ,and im trying to gather evidence to highlight their incompetence as ive experienced poor workmanship and customer service throughout.

Hi i purchased a new motorhome on 1/12/17 ,since then have become in dispute with the dealer and asked for a copy of the original PDI. i was told this is not possible duu to"The General Data Protection Regulation and the fact that we are obliged to protect any data that refers directly to a person or entity we deal with. As some of the documentation you are requesting relates to a supplier and some relate to inter departmental procedures we are not in a position to share this." Is this correct please