afraid I can't scan as I don't have the facilities to do so ... I could take a photo if I can upload that ?

Hello one and all I have just received a letter from "Robinson Way and there reff : is HPH ltd (ex NAGB) Claiming i owe £5211.60 .... I really have no idea what i may owe this for and to the best of my ability i believe i have a very high credit ratting (banks and credit cards throwing 0% at me) .... I have so far sent a standard letter any advice would be great. I do not acknowledge any debt to you or any other company or organisation that you claim to be representing. Dear Sir/Madam Reference number : You have contacted me regarding the account with the above reference number, which you claim is owed by myself. I would point out that we have no knowledge of any such debt being owed to . I am familiar with the Consumer Credit sourcebook of the Financial Conduct Authority (FCA) which states the following rules. "A firm must not ignore or disregard a customer's claim that a debt has been settled or is disputed and must not continue to make demands for payment without providing clear justification and/or evidence as to why the customer's claim is not valid." 7.5.3 "A firm must suspend any steps it takes or its agent takes in the recovery of a debt from a customer where the customer disputes the debt on valid grounds or what may be valid grounds." 7.14.1 "Where a customer disputes a debt on valid grounds or what may be valid grounds, the firm must investigate the dispute and provide details of the debt to the customer in a timely manner." 7.14.3 In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods. Furthermore, ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment. We would further note that based on the information you have supplied, this account would also be statute barred under the Limitation Act 1980 Under the Limitation Act 1980 Section 5 "an action founded on simple contract shall not be brought after the expiration of six years from the date on which the cause of action accrued". I would also point out that in their Consumer Credit sourcebook, the Financial Conduct Authority states the following rules: "...a firm must not attempt to recover a statute barred debt in England, Wales or Northern Ireland if the lender or owner has not been in contact with the customer during the limitation period." 7.15.4 "A firm must not continue to demand payment from a customer after the customer has stated that he will not be paying the debt because it is statute barred." 7.15.8 We would ask that no further contact be made concerning the above accounts unless you can provide evidence of both: (1) proof of my liability regarding this debt. and (2) payment or written acknowledgement from me in the relevant period under Section 5 of the Limitation Act. We await your written confirmation that this matter is now closed. Otherwise we will have no option but to make a complaint to the trading standards department and consider informing the FCA of your actions. YOU MUST ALSO TREAT THIS AS A FORMAL COMPLAINT, AND AS SUCH I REQUIRE A COPY OF YOUR COMPLAINTS PROCEDURE AND A RESPONSE TO TAKE TO THE FINANCIAL OMBUDSMAN. I look forward to your reply. Yours faithfully Sent from Yahoo Mail on Android