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Hankey89

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  1. My insurance doesn't cover me to drive other cars, that was checked at roadside. As I was in reception retrieving the impounded car, the police rang the receptionist and advised there would be no charge. I have subsequently received a call advising that due to the glitch on direct lines system this has led to the confusion, and got an apology from the police. I get the impression the police officer in question could have done a bit more at roadside to confirm whether I was telling the truth, rather than just looking at his computer. Anyway its all sorted now. I will carry a hard copy of insurance policy around with me in future.
  2. To save money I guess. We have both been insured on the car with admiral for the last 15 months, renewed in April. I just don't understand how the police officer has found an old policy, but not the current one.
  3. I am insured on my partners car. She paid upfront in April 2018 for a years insurance for both of us. T his was confirmed by the police station, and by admiral over the phone. The second policy is a glitch on direct lines system from when my partner was insured with them 3 years ago... they kept a policy running purely in her name, she hasn't paid this in the last 3 years. So for some reason on the police system, he has only been able to see the old direct line policy, and not the current active insurance with Admiral. I agree its an Admin error. i am just not sure who is liable. Obviously there has been a glitch on direct lines system. But having two policies in place doesn't void the correct one, and surely the police should be able to see an active one on their car system.
  4. I was driving my partners car today when I was pulled over by the police. He escorted me to his car and told me I have no insurance. I stated I did have insurance, he then pointed to a computer screen just showing my partners name, and not mine. He then proceeded to ask for my keys, advised the car would be impounded and I would get a letter with a 300 pound fine and 6 points, and sent me on my 3 mile walk home. I eventually got home, got in my own car and drove to my partners work to take her to the police station with all her documents so she could find out where her cars being held. On arrival the police stated that I was infact insured on her car. They did state that an old insurance company of my partners still seemed to have a policy in place... we rang them up and they confirmed there must have been a glitch on the system, in effect my partner had two policy running at once. However in my mind, and the insurance companies this doesn't negate me being insured on her car, and it isn't illegal to have two policies. The police over the phone are suggesting its the insurers fault, and that they won't pay the impound cost. I am picking up the car tomorrow morning and looking at a charge of 200 pounds. Any thoughts on who is liable? just to clarify, the police officer has presumably looked at the old policy with just my partners name on it, when in fact their is an active policy with both hers and mine name on it. The police at the station found this one first. seems a fault with the system police use to check insurance.
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