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n3wsreader

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  1. Can't really talk to the store manager as I live 100 miles away and I just had a chat with head office and they said to appeal to Athena, as the PCN says on the back and they said it will more likely be canceled by Athena. From what I hear it's a waste of time to contact them, therefore I'm writing a letter now to the CEO Mr Christian Hartnagel, where I describe the 14 minutes overstay (enclose receipt) and the BPA code of practice that allows a minimum of 10 minutes as a grace period and I that I feel harassed by receiving such letter and I'll use terms such as my car and the driver. In the end I'll ask him kindly to cancel this PCN. What would be the best form of contacting Lidl, by sending them a letter or an email which is more convenient ? or both ? email through Lidl website, Customer Service Enquiries ? or is there a direct email to the CEO ? thanks.
  2. Thanks for your reply, I have checked few threads before posting and seen a few of your posts, gives me a good idea how to deal with them and I'll contact them asap. I thought there has to be a trace that I have contacted/appealed Athena, but I'll get in touch with Lidl first. I'll get in touch with Lidl and post their answer here. Many thanks.
  3. Hi all, I'm trying resolve this issue with PCN I have received recently from Athena ANPR Ltd for overstay at Lidl. The overstay was 14 min. 35 sec. Arrived at 09:43:43 and left 11:28:18 = duration 1:44:35 Shops opens from 10AM Sunday. Short story, it was Sunday just before 10AM and I saw ppl outside Lidl so I thought it might be open. Parked my car and there was just a queue in front of Lidl..., so went for a walk, as this was my first stay in Mablethorpe. Off course I did forget to take my swimming shorts with me, so spend bit longer in Lidl, looking for shorts. Few days later got this PCN. I think this isn't fair as if you look at the time the shop opens and the time I have left the parking is just within 90 minutes. Normally I don't spend this much time inside the shop. Do you think I have a chance to get this PCN canceled ? Just want anyone's thoughts before I do appeal. 1 Date of the infringement 01/07/2018 2 Date on the NTK 04/07/2018 3 Date received 07/07/2018 4 Is there any photographic evidence of the event? Yes. Driver and occupants not visible though. 6 Have you appealed? {y/n?] post up your appeal] No. Here's the question: do I have to appeal to Athena and Lidl ? and what would be the best way to appeal, by post or email ? Also is there a template how to appeal, this will be my first time. Do I have to write my story or just complain how unfair they threat the customers ? 7 Who is the parking company? Athena Parking 8. Where exactly [carpark name and town] LIDL Mablethorpe - High Street, Mablethorpe LN12 1EH Appeals Body says the IPC. The occupants of the vehicle did shop in LIDL on the said day. Thanks for any help
  4. Hi folks, I'm new here and want to say hello to you all seeking and providing advice. Looking for some advice in resolving few matters. Thanks. Link to my thread. https://www.consumeractiongroup.co.uk/forum/showthread.php?488713-Athena-ANPR-PCN-overstay-LIDL-Mablethorpe-High-Street-Mablethorpe-LN12-1EH
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