Hi Mystic Bertie. I have been in touch with another complainant Her case is just the same and her BBC was in Edinburgh. Can I ask where yours were? BTW PM can't be used until a user posts a minimum of 30 threads. I like the idea of posting, because there is more chance of others picking up on this, but I hope that we can reach the stage where we can make a joint complaint. Thanks

Hi. Mystic_bertie There seems to be a common thread here - HBC & Aaen Peach . I have just replied to a Facebook comment, on the HBC Review page, posted by Lauren Mulherron. HBC give a quote for conveyancing fees, as advertised on their site -(in our case - £261 + VAT + Disbursements - total of £644, including VAT). Then they pass the case on to AP, who do not itemise their bill and the client ends up paying as much as AP ( and presumably HBC get a healthy chunk) wants to charge. On 28th March 2018, I phoned HBC in Edinburgh and spoke to Melanie, to accept the quote. She said that she would pass it on to a Solicitor and he would send out the acceptance pack. This arrived the next day but was sent by Aaen Peach. One problem here is that I organised this for the vendors, my son and his wife, so they missed the point of the case having been passed on to a completely different solicitor - without permission or informing them. AP had the same conveyancing fees but there was no breakdown of the disbursements. I have never been given Terms and Conditions, without this specific information. As it happens AP were useless. They seemed incapable of negotiation on our behalf and, by 24th April, the buyer's offer had still not been accepted, so we were able to cancel AP and went with a local Solicitor. Things moved very swiftly after that . There is at least one other complaint on this website. I am trying to pull these together, to make a formal complaint to the governing body for Conveyancers in Scotland. I understand that this is 2 years ago but I would appreciate it if you could contact me on [removed] or else add comments to the HBC review page. Thanks

Hi. There seems to be a common thread here - HBC & Aaen Peach . I have just replied to a Facebook comment, on the HBC Review page, posted by Lauren Mulherron. HBC give a quote for conveyancing fees, as advertised on their site -(in our case - £261 + VAT + Disbursements - total of £644, including VAT). Then they pass the case on to AP, who do not itemise their bill and the client ends up paying as much as AP ( and presumably HBC get a healthy chunk) wants to charge. On 28th March 2018, I phoned HBC in Edinburgh and spoke to Melanie, to accept the quote. She said that she would pass it on to a Solicitor and he would send out the acceptance pack. This arrived the next day but was sent by Aaen Peach. One problem here is that I organised this for the vendors, my son and his wife, so they missed the point of the case having been passed on to a completely different solicitor - without permission or informing them. AP had the same conveyancing fees but there was no breakdown of the disbursements. I have never been given Terms and Conditions, without this specific information. As it happens AP were useless. They seemed incapable of negotiation on our behalf and, by 24th April, the buyer's offer had still not been accepted, so we were able to cancel AP and went with a local Solicitor. Things moved very swiftly after that . There is at least one other complaint on this website. I am trying to pull these together, to make a formal complaint to the governing body for Conveyancers in Scotland. If anyone else has first hand experience, please add to the comments on the HBC review page on Facebook