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C J Rob

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  1. I complained to the Ombudsman about this incident, they were very nice about it but couldn't act. They explained, 'This is because A1 approved limited are not regulated by the Financial Conduct Authority which means we’re unable to look into a complaint against them.' A1 Seems like a big fiddle from start to finish! If you can help in any way it would be great! Chris R
  2. Purchase was 25 February, car failed 29 March - just over the thirty day limit but use had been limited to that date. We rejected it and finally agreed a refund of £4000 for the car, after a couple of weeks of agro, the warranty company apparently paid the supplying dealer £1,000 from our policy for the repair without informing us that they were doing so, we didn't make a claim and under the Consumer Act 2015 the responsibly for the repair is the dealer not the Warranty. A1 Approved say their terms are no refunds after 30 days, this was an 18 month warranty and the risk must increase with time so this, I believe is an unfair term of contract! Question is 'Is this legal?' we didn't claim, the warranty paid £1,000 after we rejected the car so are we the beneficiaries of the policy or is it the supplying dealer? If that is the case why are we not entitled to a full refund and if so how do we go about getting it? I hope this makes sense, it is complicated but at the end of the day We paid £599 and received nothing whilst the dealer got £1,000! Chris R
  3. Bought 2006 VW Touareg, LE06 , from Junction 17, Nottingham for £3,975 + admin fee £129, gentle persuasion applied and we paid £599 for 18 months DRIVER CARE warranty - a marketing face of A1 Approved. Car was fine for 6 weeks but we were only using it locally and back and forth trips to town etc. We moved house, 100 miles away, my wife tried to overtake a truck, there was a massive bang, car slowed dramatically, revs racing and no drive! The massive articulated truck behind her set it's brakes alight trying to slow, truck inside passed her and she swerved into the lane behind it inches in front of the artic! The car rolled onto the verge, she was lucky to be alive! Car was in Limp Home mode an hour later so she crawled home. Garage couldn't find the problem but I found out what was wrong, it was all over the internet - power on down changes can cause this sort of thing and it gets worse. Engine was far noisier after this too, exhaust I think. We tried it again and reproduced the issue, it was terrifying the car basically did a dead stop, no brake lights so a big problem for any following vehicle. Called A1, they don't pay for diagnostics, just parts and labour and our limit per claim was just £1000! Spoke to VW, only a full transmission change would solve it and that wasn't economical in a 2006 car! We spoke to Junction 17, wanting to send it back, repair or replacement, they bitched like hell but told us to take it back, we reluctantly drove it 100 miles, very slowly. I'm disabled and need a big comfortable car, they took two weeks before they told us that they would help us with the Warranty claim and get the balance of the work done at trade prices to reduce the cost to us. Having suffered significant inconvenience we rejected the car under the Consumer Act 2015! They bitched for days about it but they were talking about putting reconditioned parts in it as a repair when the internet blogs and VW all said such measures only worked for a little while and a recurrence could KILL! They then called me, the insurance company had come to the table with £1000, the bill was going to be £1800 and they would be willing to split the difference with me, the car would be finished on the following Monday! I told them I had rejected the car, it was up to them if they repaired it but the responsibility to repair the car was theirs not the warranty company using my policy. They sent me a report from their garage, it was an old car with lots of miles, Wear and Tear! Then they sent me the invoice for the repair as information, it was Wear and Tear, this is the garage not A1 Approved but they work very closely together. I filed a case with the small claims Court and sent Junction 17 all the details including the particulars.A few days later we agreed a refund of £4,000 for the car and they paid it immediately. However, I was puzzled about the repair, Junction 17 said that A1 approved had paid £1000 towards it but I had told them that the repair had to be paid for by them not by my warranty right at the beginning of our discussion. I thought then that they would properly repair and I would get the car back but I wanted the full car value as the limit on the policy not reduced by this claim. It seems odd and illegal to me, I pay for a warranty with A1 purchased off Junction 17, I reject the car and Junction 17 make a claim on my warranty, without our permission or knowledge for a repair that was done after I had rejected the car in writing. I asked A1 for a refund, the policy was not to my benefit it was to Junction 17's so why had I been charged for it. Stuart Haskell replied trying to worm around the issue, he denied the claim had been made, they may make a goodwill payment to the supplier but we would not get a refund! Policy was only three months old with 15 months to run, is stating that no refunds after 30 days an Unfair term of trade? What should I say to the Ombudsman and has anybody else met this switch of payments? Sorry this is so long, I wanted everybody to know most of the facts! One thing is clear, stay away from Junction 17 and Driver care (A1 Approved)!
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