Hi, **GREAT NEWS** I've received a response from Lidl today after writing a letter to the CEO and my ticket has been canceled. They have taken in light of my comments and requested Athena to have this charge canceled. My comments regarding their parking restrictions have been noted and passed to the relevant department. Thanks to everyone for your support input, guidance, and cooperation in getting this issue resolved I really appreciate.:-D

Oh figures, thanks for your corrections its just that I'm so furious about this whole thing I really appreciate. Ldee247

So would I rather be harsher than show some leniency for them to consider my facts?

Point taken, reading the previous post some people are stating they are working hand in hand with LIDL which is confusing who they are..... So anyway what are your final thoughts on my draft if it need be can re-edit.?

Oh okay, well Anthea is the parking enforcement ANPR Ltd issuing parking charges on behalf of LIDL. Thanks for the point of correction on the valued and loyal customer I'll edit likewise

Should I rather state and say As a valued and loyal customer this is unfair and kindly ask you to tell Anthea to cancel the charge as I'm not sure who Anthea is

Hi Dragonfly1967, here is the rough draft I created not sure if it makes sense... Lidl UK GmbH 19 Worple Road Wimbledon London SW19 4JS Dear Mr Ronny Gottschlich (CEO) Re: Parking Charge Notice xxxxxxxxxxx My vehicle was parked in the car park of your xxxxxxxxx on Tuesday 8th May 2018, store while the driver was doing their shopping (receipt enclosed). While they were shopping they inadvertently overstayed their welcome., As a result of this, the company you've instructed to look after your car park has issued a penalty charge without any consideration of the situation. The driver has been to your shop in Woolwich to get the issue resolved but apparently has been advised to get in touch with LIDL Customers service to get support but has been extremely difficult. When requesting to cancel this charge, one of your twitter account @LidlUKLTD replied by saying, this is how Lidl competes with other larger chains. Also with the threat that you will pursue the charge and take court action? So threatening court action and ripping off your own customers is how you do business? It’s very disappointing, furious and frustrating situation to encounter especially when one is always a valued and loyal customer supporting your leading retail number one store in the Uk, and as a result, being harassed in such a way. You're harassing your own customers and your social media team do not seem to have any degree of compassion towards your loyal customers. As a valued and loyal customer this is unfair and kindly ask you to tell Anthea to cancel the charge. Attached a copy of the parking notice received so you can see together with a receipt proof of purchase Looking forward to your reply. Yours Sincerely Ldee247

Thank you very much for the prompt reply and tips on how to approach this issue. I'm going to use few bits and bobs from the template I posted above and other forum Success posts. I really appreciate for your support and heads up, thanks once again.

I don't understand Nope as is in no template or Nope as to not appeal???

My apology I must have read the post in a panic rush. I need your help if any guidance template is available on how to address this to the LIDL head office to make sure I get things the correct way I would really appreciate. Also, in the meantime should I not worry about appeal to Anthea as the 14 days time window runs out on the 24/5/18? regards

Hi, I went into LIDL today and had a word with shop manager regards the PCN, apparently, he told me there's not much he could do and the best advice to ring ANTHEA and explain and ask them to cancel the ticket since I'm a genuine LIDL customer. He told me if they refuse my best bet will have to ring LIDL customer services and ask them to get the ticket canceled by Anthea since I have till receipt. I have a feeling Anthea might turn down or reject my request on this scenario. Upon searching info online I have come across 2 people who claim to say they have successfully had their tickets canceled, one by Anthea and the other by LIDL Managing director. Herewith are their success tips below: Update on this case: CUSTOMER 1 Before appealing to Athena last Saturday, I sent the following email Ronny Gottschlich: Mr. Gottschlich, Whilst shopping in your Greenford store on Saturday afternoon of 23rd January 2016, due to long queues, it took me 13 minutes extra to get out of your car park. As a result of this, the company you've instructed to look after your car park has sent me a penalty charge without any consideration of the situation. Trying to get support from Lidl customer service has been extremely difficult. When requesting to cancel this charge, one of your twitter account @LidlUKLTD replied by saying, this is how Lidl competes with other larger chains. Also with the threat that you will pursue the charge and take court action? So threatening court action and ripping off your own customers is how you do business? I'm very disappointed and furious at this situation. You're harassing your own customers and your social media team do not seem to have any degree of compassion towards your loyal customers. I have attached a copy of the parking notice I received so you can see for yourself the amount I've overstayed. Looking forward to your reply. I don't know for sure but maybe it had something to do with the following email received from Lidl customer services today services letting me know the charge has been canceled. See email below: Re: Parking Charge Thank you for contacting us regarding the parking charge which you received whilst parked in our store car park. As you are probably aware, Lidl UK GmbH is a national retailer. As such, we have stores in locations with limited parking space and in common with many of our competitors, our store car parks are abused to a significant and detrimental extent. We have therefore judged it necessary to take measures so that our store's parking facilities are available first and foremost to our customers. In order to ensure that sufficient parking spaces are available at all times to our customers, Lidl employs third party contractors to monitor and control our car parks. So far, this service has proved reliable and effective in reducing car park abuse and in freeing up spaces for our customers. In light of your comments, on this one occasion, I have contacted Athena and have requested that this charge is canceled. Please note, your comments regarding our parking restrictions have been noted and passed to the relevant department. Thank you again for contacting us. Yours sincerely, For and on behalf of Lidl UK GmbH Hope this helps someone else. Thanks, everyone for their input! CUSTOMER 2 Have copied the letter that was apparently sent to Athena which got the charge cancelled...fun read Dear Athena ANPR Your ref: xxxxxxxxx Our ref: xxxxxxxx Thank you for your correspondence of xxxxx, requesting the name of the driver of vehicle xxxxxxx ("the vehicle") between xxxxxx onxxxxxx Having considered your request, I have decided to decline to offer you the details of the driver. The reasons for this are detailed below: In your correspondence, you allege that the driver of the vehicle "exceeded free parking duration at [location]". You then go on to state that "the terms and conditions of the car park are clearly displayed on signs in prominent places". Unfortunately, you have provided no evidence of these. Two photographs of the vehicle are provided, however neither show it definitively in the location you allege. Furthermore, without a copy of the "terms and conditions" you claim exist, I am not satisfied the driver breached them. I, therefore, reject this request. This decision can be appealed. If you wish to appeal, you must do so within 14 days of the date of delivery of this rejection. The date of delivery is deemed to be xxxx. All appeals must be made either in writing to: xxxxx or by email to xxxxxxx Please note that all appeals are subject to a £50 Appeal Registration Fee (ARF) that, by submitting an appeal, you agree to pay. The ARF must be paid at the time the appeal is registered, either by cheque (payable to xxx and sent to the above address) or via PayPal, to the above email address. Any appeals received without the relevant ARF will not be considered, but the ARF will remain payable, along with a £10 administration charge; an invoice for £60 will subsequently be issued. Failure to pay this invoice may result in your case being transferred to a debt collection company or to further legal proceedings where additional costs could be incurred. For the avoidance of doubt, any correspondence received from yourselves (Athena ANPR Ltd) or by agents acting on your behalf (including, but not limited to, debt collection companies) by either post or email will be considered as an appeal and thus subject to the ARF that, by submitting said appeal, you will (per the terms stated above) have agreed to pay. The one and only exception is an automated acknowledgment of this correspondence. For the further avoidance of doubt, the ARF is non-refundable, regardless if the appeal is accepted or rejected. Yours sincerely, Registered Keeper What best advice would you suggest that you think might work out in my best favor and also on the info you provided regards sign at the entrance says Lidl- FIT SPACE car park so if you are a fit space visitor do you have to go into Lidl's and beg to be allowed to park? I doubt it at all. Regards Ldee247

Hi, Honeybee13 Thank you for your response, herewith is the further information you requested regards the PCN. I have also scanned and uploaded the NTK to clarify the question regards schedule 4 of the Protection of Freedoms Act which I don't seem to locate. Hope the information I furnished is good enough. Regards Ldee247 PCN LIDL22.pdf PCN LIDL1.pdf 1parking draft.pdf Hi Ericsbrother, Yes sure the store is located in Woolwich 1MacBean Street, Woolwich, London, SE18 6LW, regards the signs I'm not aware its something I can cross-check take relevant pictures and upload here, or maybe you can check by other means as you mentioned above.

Hi guys, I received a PCN through the post yesterday 13/05/18 to a civil parking charge notice from Athena ANPR as I overstayed at a LIDL car park. The car park was free for 90 minutes. I overstayed by 50 minutes Entered park: 08//1 at 09.24 Exited park: 08/5/18 at 11:44 I received the PCN yesterday (13/5/18) I have now been charged £90 and told that I will only pay £45 I'd I pay within the next 14 days by this date (24/5/18). I have been sent a letter with photos of my vehicle to prove. I did shop at LIDL on the day, and have the till receipt with me. I'm not usually late but the day in question I overstayed with 50 minutes over of the allowed 90 minutes doing other errands. Any help and advice are greatly appreciated as to what I can do. Thank you, Lloyd