Lauren maggie
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Dispute with Turkish Airlines and Citi Flights
Lauren maggie replied to Lauren maggie's topic in Holiday & Airline companies
Yes it was, thank you -
Dispute with Turkish Airlines and Citi Flights
Lauren maggie replied to Lauren maggie's topic in Holiday & Airline companies
I wasn't sure as some of the things I read online said that your contract is with the Service provider and not the Agent. Plus it was Turkish Airlines who cancelled me off the flight and not Citi Flights. -
Dispute with Turkish Airlines and Citi Flights
Lauren maggie replied to Lauren maggie's topic in Holiday & Airline companies
Hi, thanks but my issue doesn't fall under those regulations as the flight still proceeded as planned - just with me not on it! -
Dispute with Turkish Airlines and Citi Flights
Lauren maggie replied to Lauren maggie's topic in Holiday & Airline companies
Hello, I wonder if anyone may be able to help me please (I posted this in the Airlines forum but thought here might be better actually). I bought a flight in Dec 16 from Citi flights, flying from London to Thailand. I flew out on the outbound flight but the airline cancelled my flight home. They left me stranded in Thailand with no other option but to purchase a new ticket home. I have been battling with them ever since and they have said that Citi Flights had no authorisation to sell me the ticket in the first place and it was a fraudulent transaction. Citi Flights have said that the issue is with Turkish Airlines and not them and if they weren't allowed to sell me the ticket how could I have travelled on the outbound flight. I spoke to the CAB consumer helpline and I have issued a claim online for breach of contract and damages under common law against both parties (as I have no idea who is telling the truth). However I have just received a letter to say that Turkish Airlines intend to defend the claim which is concerning. Does anyone have any knowledge or experience to offer me please? Thanks, Lauren -
Hello, I wonder if anyone may be able to help me please. I bought a flight in Dec 16 from Citi Flights, flying from London to Thailand. I flew out on the outbound flight but the airline cancelled my flight home. They left me stranded in Thailand with no other option but to purchase a new ticket home. I have been battling with them ever since and they have said that Citi Flights had no authorisation to sell me the ticket in the first place and it was a fraudulent transaction. Citi Flights have said that the issue is with Turkish Airlines and not them and if they weren't allowed to sell me the ticket how could I have travelled on the outbound flight. I spoke to the CAB consumer helpline and I have issued a claim online for breach of contract and damages under common law against both parties (as I have no idea who is telling the truth). However I have just received a letter to say that Turkish Airlines intend to defend the claim. Does anyone have any knowledge or experience to offer me please? Lauren
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