Yes the serial numbers match and I am pretty sure it is our meter. I do not know the person who lived before us although we met once when he picked up some mail.

Thanks for the already quick responses: sgtbush: We have tried this recently, and the dial wasn't turning when the everything was turned off, however we did not check during the period of very high usage. We also turned things on one by one and did not find anything that obviously had a fault/very high usage. Tom and bank fodder: The agency has not answered any of our messages regarding initial reading however they did send a photo to EDF who then passed it on to us and has been attached. Yes the very high usage stems from this photo and once we have our own it is normal, which initially made me suspicious but I googled and checked the photo metadata which says it was taken on the right date. ----update--- I called EDF and after a conversation where they kept quoting 30kwh a day (average over the entire 7 months) being reasonable despite me asking for the usage to be dealt with as first 4 months (56kwh) and last 3 months (7.6kwh). The call has ended with them informing me that paperwork was being drafted and would be sent within 3-5 days for escalation process with an ombudsman. There is literally no reason I can think of (and i have been thinking about everything) that could explain us actually using this ridiculously high first 4 month usage. PS do i need a lawyer for ombudsman? Should I be worried that the information will be presented in the most favourable way to EDF considering they are escalating this?

Hi there, I really hope someone can offer some useful advise on the problem ill outline below We live in a small 2 bed flat and have recently been told we have over £1200 outstanding electricity bill (this is on top of the estimated usage we have been paying each month). The flat is heated by gas and hot water by gas, gas usage has remained as estimated. This number comes from the electric metre readings, when we moved into the flat our agency transferred the account into our names and provided a metre reading (september), we have our own from january this year as well as one from April this year done by a EDF representative. I will attempt to show break down of electric usage below: 21st of September reading: 39987kwh (from our agency, with a photo) 28th of January reading: 46160kwh (from us with a photo) 30th of April reading: 46863kwh (from us and EDF with photo) So when we work it out, between 15th of september and 28th january we 'used' 6173 kwh, or over the 135 days that equals to 46kwh a day. From 28th of january to 30th of april we used 703 kwh, or over the 92 days 7.641 kwh a day. Very little has changed in terms of behaviour in the flat in this time, as previously mentioned heating is gas and so a winter shouldn't effect this, furthermore the usage in the last 3 months is consistent with estimated usage for the flat. We really believe that using 45kwh a day in a gas heated 2 bedroom flat is completely impossible for us and do not believe we have used this electricity. I am posting this for advice as we do not know how to deal with this as we don't understand what we can do. As the last 3 months data appears to show normal usage it makes it very hard to prove if we wanted to investigate the meter being faulty or even someone stealing electricity.