Hi, I've followed the advice on the pages linked to and had a conversation with somebody who supposedly works in the CEO's office. I did, rather naively, think that this stood a chance of resolving the problem but I have heard back from them today and they are simply repeating what I've already heard; that it will take a further 1 to 3 days to identify the problem and then an undetermined period of time to rectify the problem. I have had a further conversation with Sky and they now believe they can somehow fix the issue of the line being "trapped" between PlusNet and Talk Talk although they have cautioned me that this is likely to take as long as ten days. I've decided that this is preferable to being messed around by Talk Talk any further. I have written to Talk Talk and stated that I expect to be compensated for the period without telecoms services. If Sky are able to keep to their ten-day estimate I will have been without service for three weeks and also paying PlusNet during this period. Talk Talk's response to this request is as follows: I am so unhappy about this "service" that I think a small claims action is not unreasonable. What do other people think and do you have any advice. Any help gratefully received. Regards, Chris

Thank you very much for the speedy and helpful response. I feel like I have very little option but to bring a small claim in the county court. I am trapped in no man's land because the line is somehow trapped between PlusNet and Talk Talk. I know this because I contacted Sky and asked if they could provide me with services. They were very helpful but said there was nothing they could do until Talk Talk finished what they are in the process of doing (I'm not a telecoms expert and am not going to even pretend I have any idea of what is going on) I contacted PlusNet and told them that Talk Talk would be taking over the line. This was supposed to ensure that service continued up until the handover date from PlusNet to Talk Talk. It seems, from the brief conversation I've had with PlusNet, that because Talk Talk hasn't completed their takeover of the line they are still providing their service. I suspect that whatever the Talk Talk engineer did to the line on the day of his visit is preventing me from receiving their services.

Hi, I'm really not sure how to fix my problem with Talk Talk and am reaching out to people here in the hope you might have a few ideas. I recently switched to Talk Talk after I was promised a "seamless" switch and no interruption to the broadband service in my house. I specifically asked this question during the sales process and was assured this would be the case. An engineer visited my house 8 days ago and since then the internet hasn't worked. I have repeatedly contacted Talk Talk and they have said (every day for the last 8 days) that the service will be restored in 3 to 5 days. I'm obviously deeply unhappy about this and have asked for my complaint to be escalated. Unfortunately, however, this has just provided them with a get-out-of-jail-free card because now, every time I call, they simply say the issue is being attended to by senior management and they can't interfere in that process. It is impossible (I've tried repeatedly) to be connected to this so-called senior management. I've now discovered that I'm still paying the previous internet provider (PlusNet) even though their service hasn't worked since the Talk Talk engineer visited my house. I honestly have no idea what to do now. I simply can't live without internet access and the last week has seen me camped out in coffee shops and similar. I'm considering buying a MiFi device but really don't want to enter into a long-term contract for something that Talk Talk promised to provide over a week ago. Any ideas will be gratefully received.