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PaddingtonB

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  1. Hi Slick, thank you. I was living approximately 9 miles from the gym, I drove and it would take under 20 minutes. I joined as it was located well between my address and my place of study (I am a mature student and was commuting daily between Nottingham and Derby) and would pretty much drive past the gym twice a day. Due to a relationship break-up over the last few weeks I am relocating and will now be living in Derby and not commuting. Whilst this only moves me 3 or 4 miles further away from the gym it is no longer now conveniently placed along my commute, and there will be 15 or 20 minutes added to my journey to visit it. Im not sure where to get hold of the small print for the offer as it was advertised on Facebook and AMSL didn't provide me with a copy of my contract. Please let me know if you require any further information, and also if it's worth pursueing this - I'm well aware I may just have to suck it up and learn from my mistakes! Cheers!
  2. So I am able to cancel even though I am within the 15 miles? That would be great, in their email to me it says "In response to your email, we require proof of relocation in the form of two utility bills addressed to you at your new address. We are unable to accept bank statements. The proof must be confirming you live 15 miles or more away from the gym, once these are received we can cancel your membership with 30 days notice."
  3. Hi everyone, hoping this is a relatively straight-forward one. I am a member at Clifford Health Club (Nottinghamshire), which use Ashbourne Management for their membership payments. I emailed Ashbourne as I have moved house and I was wondering if I could end my membership as the gym is now a bit out of my way. Ashbourne replied saying I had to have moved 15 miles away, I haven't quite moved 15 miles away, fair enough I don't meet that requirement. It'll be a bit irritating but not the end of the world. The bit of the email that confused me was the opening sentence, "The contract that you signed and agreed to is for a period of twelve months, to date you have made three payments and we require a further nine payments in order to cancel." The contract I agreed to and signed was, indeed, for 12 months. However, it was part of a promotional offer - sign up (November) and pay nothing until 1st February. In my mind then, in April, I am six months into my 12 month contract, with 6 payments left to make, not the 9 that they have said I have left? That would surely make my contract 15 months long not 12? I was just wondering if I am able to argue the case with them about the 3 months they appear to have added on? Thanks for any help
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