I apologise but can't access bullet points on my mobile. However, here is my timeline of events: -From 2009 until 2012 I transferred my accounts (both had and electricity) to EDF until leaving this property. -in 2012 i moved into a property for around a year (in between deciding where to move).Left the property (informing EDF of this accordingly) -immediately moved in with a parent, thus not requiring any utility contract of my own. -6 months later moved into a new property, advising EDF that I wish to return as a customer. -2018 i am currently still living in said property since 2013 -5th April 2018 i received a letter from EDF and Lowell (same envelope) advising that a debt from previous property had been sold by EDF to Lowell in November 2017 (relating to 2012) -5th April 2018 I call EDF and require further information as I was not aware of said debt and am still a loyal customer. I ask why nobody has issued any correspondence prior to this, as I am still a customer and they know where I live obviously! I therefore ask for the debt to be reversed and purchased back by EDF, to which I was told would happen. -6th April 2018 I receive telephone call from EDF advising me that they are deeply sorry that this has happened but they are unable to reclaim the debt and offer compensation of £25 to be credited to my account. I duly refuse this and advise them that I will consider the involvement of an ombudsman. I advise them tha £25 will not cover the irreversable and detrimental damage caused to my credit score for 5 years. EDF ask me what outcome I am hoping for and I advise them that I wish for them to write off this debt and contact Lowell to advise them not to contact me as this was not my fault. EDF respond by advising me that they will carry out a full investigation and will return to me in due course with further advice.

Thank you

Hi, a similar thing has happened to me - again with EDF. I also received a letter informing me that my debt had been sold to Lowell as of Nov 17. However, I am a current customer of EDF and have been for around 10 years. I left a property in 2012, advised EDF, then moved in with a parent for 6 months before finding a new property to move into 6 months later. Once in the new property I advised EDF and switched my utilities to EDF and have remained with them to this day. However, I have just received a letter dated 29th March 2018 from them advising me of this debt, relating to 2012!!! and informing me that it was sold to Lowell last year! Let me clarify, I have received no correspondence from EDF prior to this letter relating to this debt. Are they legally allowed to do this? They have offered me £25 compensation to which I have duly refused as I have advised them that the impact of this will have a detrimental impact on my credit score for 5 years!!! Any assistance would be gratefully received. Thank you