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Staffords1007

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  1. Yes they have a business premises with equipment but i’m usure about a home address. They were a limited company until July this year when they were struck off. It was after July when we place our order so it can’t be related to their limited company.
  2. Hello would someone please be able to give me some advice or opinions on my next steps to help me. To cut a long story short i have a small business. I ordered an item to be manufactured for £1600 from another business (i now believe this business to be a sole trader). I paid 50% on order and 50% on completion. All good so far. I collected the manufactured item and took it home and placed in my unit but never opened it. I was speaking with the said manufacturer a couple of weeks later and told them that i was unsure if i had made the correct decision in purchasing it because my customers hadn't seemed that keen. They told me that I could bring the item back and they would sell it to one of their customers for me as they had a backlog on their orders for the item. I took it back and left it with him. After a couple of weeks and trying to contact them via a few different methods i dropped by the factory to see where my item / money was. I was told that the item was at a different property and they would drop it off for me. You guessed it. Nobody showed up and no contact has been made. My thoughts are that the item has been sold and now they haven't got the money to pay me. What can i do next? Small claims court maybe?? The only paperwork i have is the invoice, i never even got a delivery note. I do however have a string of messages stating that i dropped it off etc Thanks in advance
  3. Thanks for the advice. I’m going to see what their inspector has to say tomorrow then i’m going to write a letter.
  4. Had a brand new sofa delivered on 2nd April 2018 and we found a few defects upon delivery which we reported to the driver. The driver reported our concerns to head office who were supposed to phone us regarding this. Later that day I received an email asking for photographs of the defects which we did straight away. Upon taking the photo's we found loads more defects (20+) some of the workmanship is atrocious. So we sent the photo's to customer services who want to come and make repairs. Our problem is that we don't want repairs made to a £2700 sofa especially as there are over 20+ defects. We don't even feel like we want a replacement after looking at the workmanship on this one. Are we within our rights to ask for a full refund? Thanks Kevin
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