Jump to content

Super64

Registered Users

Change your profile picture
  • Posts

    7
  • Joined

  • Last visited

Reputation

1 Neutral
  1. I have a problem which involves 4 parties. The police, my motorcycle manufacturer, an airline and me. My motorcycle broke down in Europe. I had to take a flight back to the UK, paid and organized for by the AA. On the flight I took with me one of my motorcycle cases. In it was my photography gear. Worth around 2-3k. The case was locked for security. The key I had to leave at the garage in Europe where my bike got fixed in the mean time. I had asked the airline for the option to have the luggage sent as a fragile item the day before the flight. The lady on the phone assured me that that this would not be a problem and I just needed to tell the flight attendant at the check-in and it would be safely delivered, and separately from the other luggage. I did that. The flight attendant confirmed this and sent me with my luggage to this special check-in. All good. At the airport in the UK I had to realize my luggage came with the other luggage and not on the special conveyor belt for the fragile luggage as I was told it would. I reported this to the airline luggage issue desk... Where they told me that they won't even take my claim because I can't open it. Nothing was done at all. They then gave me a phone number where they told me that they won't do anything because the airport personal is responsible for that.... After literally several hours on the phone the result was that I didn't get any help what so ever. I then went home and made an online claim at the airline website. To which I never got a response. I then contacted my motorcycle manufacturer to have a spare key made. This is where there all trouble Beginns. My motorcycle had been stolen last year. And since been recovered in February. The manufacturer claims that in their database it is marked as stolen. Still. After all these months. They told me I needed to call the police and have them update their records and have a liaison officer tell the manufacturer that the bike isn't stolen anymore. I called the police where they told me they had updated their records in February and that's all they do. And that the manufacturer is utterly wrong and the police absolutely does not contact anybody and it is completely preposterous to claim they would go chase after private manufacturers and tell them what vehicle was stolen. I have since spent literally 10 hours on the phone being sent back and forth from the police to the manufacturer, both claiming they aren't responsible. One person, the first guy i dealt with on the phone from the manufacturer, told me that there is a certain "retain group" which keeps these records for the manufacturer and their records show it is still stolen. I have also called the DVLA where they gave me a bit more information, saying that there are indeed companies which collect this kind of information. These companies update their records every once in a while. And apparently the one my manufacturer is using has not updated theirs. The police said they aren't giving this information to anybody but the DVLA. The DVLA said these private companies get their information from them. They also said they checked in two different databases of other private companies where the record was updated. Only this one company seems to not have updated theirs. Meanwhile there was a deadline for claiming damage to my luggage. This deadline was 7 days. I have been in limbo for 3 weeks since my trip. The deadline has passed. There may potentially be 2-3k in damages in that case. Which I still can't open. I have already paid for that key too, yet I still haven't received anything, and the manufacturer doesn't give a flying... Not a single attempt of them was undetaken to resolve this situation. I have threatened them with my lawyer several times. They don't care. Every single time I call them they tell me I need to update the police that my vehicle isn't stolen anymore. Which is absolutely infuriating as you can imagine. I am close to going mental. What can I do? And who will pay for my potential damages? I will eventually get my motorbike back from Europe and then get the key. But this may still take two weeks. And then there still is the question, who will pay for those potential damages? In my opinion the manufacturer is responsible. They very obviously have an issue in their database which they are not willing to correct. Because of them that deadline has passed. I would very much appreciate any quick help. I'm really desperate. There is absolutely nothing I can do.
  2. I just saw your comment, BankFodder. I'm not sure I could get an evaluation of the bike value, where would you suggest to get that from? I'm relatively new to the UK. The cost of putting the bike in its original condition at this workshop would probably be around 2200-2500£, to really fix every screw and bolt.
  3. I don't actually care what they do to fix it, if they can just clean the screws and chain etc that's fine with me. I just want my "old" bike back, meaning I want it to be in great condition again. Whether that takes new parts or cleaning doesn't matter to me. But am I supposed to check every screw now for damages? Isn't that the job of the workshop and therefore something the insurance should pay for? Even just checking the screws is something that takes effort and time. (The bike is at the workshop now and I can't really access it even if I wanted to check every screw) I agree the work hours they are charging are ridiculous. But what can I do about that? They were originally charging 120£ to exchange two screws, two perfectly accessible screws, I'm not kidding. A job that literally takes 5 minutes. I can give them 10 minutes for propping up the bike on the Centerstand if they wanted to include that. But it's pretty absurd either way.
  4. The insurance offered me 3800 just before the bike was recovered. I have seen one at a dealership in similar condition but with 30% more milage for the same price. Getting this bike again with for it's age low milage as mine is probably impossible though, at least here I haven't seen one.
  5. The workshop did provide an estimate for the rust, the insurance just didn't approve it. The mechanic quoted the rust repairs at a whopping 800£ including work hours. That's for exchanging most of the screws and the chain. They estimated £300 alone for exchanging the chain and sprockets. The bike is on the more powerful side. The insurance didn't even approve any lubing, nothing what so ever related to the rust. It seems completely ridiculous to me that they would send me back on the street with the chain in such a bad condition.
  6. No I haven't, I was about to arrange that virtually exactly when the call came from the police.
  7. Hi, I have an issue with a motorcycle theft. My bike was stolen in Autumn and recovered in March. Besides the obvious damage to the steering lock the bike now also is severely rusted. So bad that driving it definitely would be a road hazard. Additionally to all the screws and brake disks the chain is completely covered in rust. I would seriously be afraid of the chain riping at 60mph. Right now the bike is not rideable in my opinion, even after the lock was fixed. The insurance has agreed to fix the steering lock. That's all. Besides the fact that the rust clearly wasn't there yet, the bike seriously is a road hazard in the current condition. I happen to have picture proof of the flawless condition of the bike one month before the theft. The bike is 7 years old but again the condition was literally show room like just before the theft. No rust anywhere except the bottom of center stand which is a given.. as it has always been covered and taken care of well. The thieves of course removed my cover and then dumped the bike out in the snow and rain for around 3-4 months. It is completely clear that the rust has been a result of that. Yet the insurance said they don't cover the rust rust damages, they only cover "damages that are a result of the theft". I am still waiting to hear back from them after my complaint, but I would like to get your opinion on how to proceed from here? I have full coverage. Another issue is that the repair is very expensive. The bike after 7 year isn't worth that much anymore and I did not want them to write it off. So for the theft repair estimate I had asked the mechanic of the shop to not include all the rust damages because it would have gone beyond half the value of the bike and they probably would have written it off I'm guessing. Which I don't want because I won't find this bike in such good condition again as I had kept it. What would you do? What are my best options to get as much as possible repaired? Thanks in advance for any input.
×
×
  • Create New...