I posted previously about taking Very (The catalogue) to court as they sold us a laptop that was confirmed by Lenovo to have a manufacturing defect. The court date is January 29th 2019 and as the Very account is in my partners name I will be acting as her lay representitive in court as she suffers with anxiety and couldn't cope. Very's solicitor have submitted their defence. I have never been to court before let alone spoken in court so any advice would be really helpful. A brief overview of the case: Very sold us a laptop November 2016, mid May 2017 there was hard drive issues, sent to Lenovo head office where they replaced the hard drive. When it was returned I switched it on and there was graphic display issues, contacted Lenovo again and they said to send it to them again which I did. When it came back they replaced the processor and the motherboard. It stopped working again around June 2017. I have emails from Lenovo saying there was a manufacturing defect which I will provide in court. What are my next steps? Is there a court statement template I can use or can I just type something up myself? Also as I am going to be a lay representitive as stated above, do I need to do anything regarding this before the court date? Sorry for rambling but my daughter has been without a laptop for so long and is now in secnodary school and could really do with one. Happy to answer any questions.

Maybe yeah. I'm not blinking. I'm taking the laptop into the court and I'll see if the judge thinks it is acceptable it doesn't work still after major hardware replacements.

Very have acknowledged the court letter and intend to defend in full. So it looks like I'm going to court then!

It was with a debit card. I had previously sent 3 letters which they ignored. I have 2 phone calls which I have recorded and I am sending a letter before court action this morning.

Received this email from very. We are sorry to hear about the current state of the item. We have looked into your account, and we regret to inform you that the item is outside from both the Home Approval Guarantee period and the Supplier's 12 Month Warranty period. A way forward is to obtain an Independent Report from an Engineer to inspect the item for manufacturing faults, and forward the report to us. Please be advised, the report must display the following details: Contact details of independent Engineer Clear letterhead showing on the top of the report The description of the manufacturing fault found The cost of the repairs Upon receiving the required information, we will further offer our guidance and advisement, for a proper resolution. We apologise for any inconvenience caused. Kind Regards, Vuyo Nyati Very customer services team

I've spoken to lenovo and they said "If it has been more than a year since purchase, it is not under warranty and therefore you will be assessed for the cost of the repair. Thank you and have a nice day." So I will be contacting Very tonight.

Should I be asking Lenovo for a new one or Very?

I ordered a Lenovo laptop from Very in November 2016 for a birthday present in December. It was around £375. I tested it before we gave it to our daughter on December 21st and it was fine. She used it to browse the Internet, watch YouTube and play games. And occasionally used photoshop. Around May 2017 I did a scan using the lenovo help centre application that came with the laptop and there was a couple of hard drive errors. I contacted very and they said to contact Lenovo which I did. They said it was hard drive failure and we arranged for it to be picked up and taken to to Germany to be repaired. It took a little over a week to come back. They replaced the hard drive. I switched it on and there was strange display issues. The screen was glitchy and it was unusable. I contacted lenovo again and he told me to try a few things which didn't work so he arranged for it to be picked up again and taken to Germany for a second time. When it returned to us they had replaced the motherboard and the processor. This was around June 2017 and its been working okay until this week when it won't even turn on. I've just about had enough with very and lenovo. I know the warranty is up but surely after replacing three core parts of the laptop I shouldn't be having yet more issues.