Hi, I had an account 10+ years ago. I tried recovering it but I don't remember or have access to the email address I set up all those years ago. Hehe...fair enough I first asked for SAR on the phone. The conversation with the manager wasn't going anywhere so I just thought I would annoy them by asking for it. I was waiting for her to give me an address to write to, but instead she told me that she would set it off and that there would be a charge of £10.50. I found it so amusing that she agreed to do it over the phone that I decided not to question that extra 50 pence and asked for all sorts of information. Transcripts of phone calls, all notes on system, and decided to be difficult by asking all implied logic in managing my account. The conversation ended there... About a week later I received a letter confirming that I had started a complaint, but not a letter to say that they had cancelled the court date which is what i wanted from them. I phoned them up again and once again went on about SAR because I also wanted a copy of all documentation that they sent the court, this time I was told that they send some sort of pack out that details what i can ask for. Fine, send me the pack. About another week goes by and I get a bill from them. Regularly quarterly bill. Processed on the 9th of March, received on the 19th of March with an expected payment date of the 23rd of March. i decided to phone them and annoy them again. It's not fair sending a bill and asking payment within 4 days. Especially as I am disputing £60 of charges. I also asked where this SAR pack was as it seems to me they are not that keen on providing information. The advisor put me on hold a few times and told me that it had now been actioned. More ammunition... He also told me that the complaint that I had set up had reached a deadlock stage, which I found out to be very interesting. The advisor I spoke to on the 10th of January when I made the £2000 payment said the charges would be removed, while the next advisor told me that as there were no notes about the charges she would not be taking them off. All they would have to do is listen to the conversation. Deadlocked? Doesn't seem right to me. Was also promised a call back from the complaints handler a day and a half ago and nothing yet.

G'day all! I used this forum many years ago to successfully claim credit card charges back, now I'm back because of NPower. I've had a couple of issues with them. During one phone call I agreed to pay them £2000 off a debt but not £57 in charges that shouldn't have been there. They agreed to it and took my money the next bill that came showed up inclusive of those charges. They have also sent me hand delivered letter for a court date for a warrant even though I do not have any outstanding balance with them. They eventually cancelled the court date, still haven't listened to the phone call in which they agreed not to charge me and I have now asked them 3 times for SAR information. They told me they will send out a pack of some sort. Bless them...they don't know I have done this before. I am planning on sending a SAR but I would like for quite a lot of information that if I don't specifically ask they will not offer. Things like all information they provided to the court to get a court warrant date, so that I can find them guilty of perjury. Can anyone here point me in the direction of a really good SAR? The kind that i ask for literally everything and more that they have on me? If i remember correctly you could also ask for all implied logic in how they handle my account as well. Just so i can annoy them as much as they have annoyed me. Cheers!