I am having problems with A1 warranty also, bought a car based on it having a gold warranty, taken it to a garage as it suddenly had problems, the garage had said something had broken on the inlet/outlet/swirl flaps, I spoke to A1 who said oh its the swirl flaps which are not covered, I then spoke to bmw who said its all the same and to buy the swirl flaps its part of the inlet outlet, went back to the dealer who then spoke to A1 an independent mechanic was sent, every mechanic at Halfords had said this part has broken and caused all the problems. two of them called A1 who have been really unhelpful. I am now awaiting the report as they are now saying its wear and tear. even though the mechanic who fixed it and all of them in the garage have stated it broke and caused the problem. I am really upset and will definitely be taking this further as I feel they are trying everything to avoid paying. its sad to see this company years on from the original post is still doing the same. STUART HASKELL can you look at this case please as ive read the gold warranty and I should be covered peter lye