Well, I had no choice but to send all documents which has made no difference. I have been insured for a few years and I haven't had any claims. I haven't changed address, I have no points or fines etc. My partner has managed to talk to them and he was told that I needed to send the documents by email. I have checked my policy online. They cancelled it. I haven't received any emails or a letter to inform me that my policy has been cancelled and more importantly why. I guess emailing them every day and trying to convince them to grant me permission to upload the documents securely on the website has put me in the undesirable customer category.

Has anyone received a similar email from their car insurers? I have insurance with Quotemehappy which is Aviva. They requested A copy of my photo card driving licence A copy of my ‘Licence Summary’ A copy of the V5 registration documents Proof of address: a utility or council tax bill dated within the last 3 months Where applicable, a copy of proof of ‘No Claims Discount’ from your previous insurer. They contacted me by email and I asked them to provide on online facility to upload my documents safely which they didn't. Then, they sent me another email assuring me it is genuine and not phishing. I did contact them from my online account and got no reply. 2 days later another email threatening to cancel my policy. I have tried calling them and nobody ever answers. For such a serious matter, I would expect a letter.