Thanks for reply’s. I have opened a dispute with PayPal so fingers crossed I get my refund

It was with PayPal but it came off my credit card

Hi I had ordered 3 dresses from an online company on 18th January. They didn’t fit so I returned them on the 22nd. The tracking code confirmed that the parcel was received by them on 25th January but they have not refunded me. I have sent numerous emails and only had one response saying they would investigate and I’ve not heard anything since. That was almost a week ago and I’ve since sent 2 more emails with no response. What else can I do to get my money back? The only phone number listed is a 0845 number and reading reviews, they’re not quick to answer so it would cost me extra to try and phone them.