Exactly as above, forget MET, contact the manager at Starbucks, explain the issue, that you are a customer and they happily cancelled the ticket with MET

Hi, update from me, I contacted Starbucks who are well aware of the issues, the manager there contacted Met and the ticket was cancelled. Either pop up there, call them, they are extremely understanding of the issue Also Met may argue that McDonalds is not part of Southgate Park, unfortunately their website advertises this branch with that address. There is one entrance in and out, the signage is ridiculous

Thanks everyone. If there’s further contact I will upload to this post!

Thank you again. Like I say driver states there was no ticket received at the time, the CCTV capture and the 15 images MET have provided would show any ticket being attached to the vehicle as there was only the windscreen and passenger side available as driver had to park against an obstruction. The CCTV and images offer a clear view of the vehicle. Would there not be mention on the NTK that a ticket was already fixed to the vehicle if they were going to try to play silly beggars? This NTK offers discount if paid within 14 days, therefore is it not clearly the first contact MET have had with the keeper? Could I just confirm what is the best course of action? 1. Ignore the request and any other contact 2. Appeal on the basis of the poor, misleading and confusing signage and NTK not being served on time and wait for the POPLA appeal. 3. Write to them after the 28 days explaining that they have not served the NTK in time, therefore the keeper does not have to name the driver and not to make contact further? Thanks again all for your help with this.

Thank you all for your help so far. You are correct it is the one near to the airport, so far I have counted four MET parking signs all with differing wording within 20 yds of each other. Hopefully I have attached the documents correctly, this is all I have had received in relation to this. There is a link on the front page to a website where I can view 15 pictures of the driver allowing a child to exit the vehicle and walk towards McDonalds and then back. On none of those pictures do you ever see any ticket attached to the vehicle. Both McDonalds and Starbucks are next to each other, only separated via a drive through. MET Parking Southgate Park Stansted Front.pdf MET Parking Southgate Park Stansted Rear.pdf

Thank you. I will upload the redacted PDF as soon as I can. In the meantime for clarity the registered keeper has received the notice with a picture of the vehicle entering site via an ANPR / CCTV camera. There is a link on the notice to log into a website where further pictures are stored, 15 of them in total. It then appears that a separate CCTV system shows the driver parking in an unmarked bay, then leaving the vehicle and walking towards McDonalds (next door whilst still on the same site) and after a short time in reverse until the driver leaves the site. There is only one entrance and exit to "the site" so one would presume leaving it (which they state is the issue) would be to walk away from the vehicle to a neighbouring hotel / bar / shop / store. It is literally 10 metres from the car park bay to McDonalds, all of which is run by MET parking but I now see "the site" has three separate areas all of which have different conditions but very confusing signage. I hope that this gives a little more clarity.

Thank you for the prompt response. If this is the case then do I lodge an appeal using that as part of the grounds and asking that they do not contact the keeper further?

Good morning, I hope that you are able to assist with a parking charge issue notice that I believe has been unfairly issued. Apparently the reason for issue is that the driver left the premises (Code SPC) in that they walked 50 feet to a McDonalds on the same site. The signage is one of 4 that are used on the same site, all look the same except with different terms and conditions. The "evidence" in this case is still images from a CCTV system. The area referred to on the signage is not clear. [ANPR camera capture] please answer the following questions. 1 Date of the infringement 29th December 2017 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 7th February 2018 3 Date received Arrived in post yesterday AM 12th February 2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] NO 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? {y/n?] post up your appeal] NO Have you had a response? [Y/N?] post it up 7 Who is the parking company? MET Parking Services 8. Where exactly [carpark name and town] Southgate Park, Stansted (Retail site at Stansted airport shared between McDonalds, Starbucks and two other food venues) For either option, does it say which appeals body they operate under. Mentions POPLA if appeal received within 28 days There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE If you have received any other correspondence, please mention it here None - First contact is wth the notice to keeper. I would be grateful of any advice that you could offer. Regards