Great, thanks guys - I'll take a look, put the paperwork in and hopefully have some good news to report in due course! Has anyone brought this to the attention of Trading Standards / Citizens Advice Consumer Service? It seems as though if these couriers are persistently taking the michael, and losing in court, then they need a firm hand to reign them in rather than forcing consumers to go to these lengths each and every time. Thanks again, mcmatt

Hi all, I'm afraid to say that I am in a similar position to others here and so am initiating small claims court proceedings against myparceldelivery / myHermes. I have seen that Nivag had some template letters available which might save me some time - but I haven't been able to get a response from a direct approach. Might any others here have such templates that they would be willing to share? For the avoidance of doubt, the issue here is that a well known company from whom you can buy laptops (and other things) direct(ly) sent me the wrong item, suggested I send it back via myparceldelivery, who then lost / stole it, and then won't provide any compensation (despite my having purchased additional insurance). Same old story, it seems. Happy to take this all the way to the magistrate, so any pointers would be appreciated! Happy new year all - mcmatt