My only point of contact at the moment is our salary department.. guy there is dealing with this (And others I believe) for me.. but its been 2 weeks now...

Hi all... after advice... Purchased a Samsung 55" tv through a work scheme (comes direct from wages each month). UK Mail tried and failed to deliver on 3 occasions due to me not being home... (1 day notice was given) . I eventually picked tv up from depot on 1st Dec.. Tv was only thing left on van when it arrived back at depot and was lying flat and not secured.. Got home and unpacked tv very carefully, only to find screen was cracked. Only realised this after we had put stand on and turned it on... I immediatley sent email to the department at work with photo attached. Heres where my problem is... they got back to me asking for photos of box to check for damage and try and claim from UK Mail,,, no damage to box so that was a dead end... then tried to claim from supplier but they refused and now want tv sent to Samsung. this means the tv has to again be sent by UK Mail. Tv is already cracked and could sustain further damage in transit and if Samsung refuse to replace it, again goes in transit back to myself.. Any advice on what i could do..