anna.grabowska
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Sofology a word of caution
anna.grabowska replied to CraigMcK's topic in Retailers - High Street and On-line Stores Forums
Do not buy from this company. What they don't tell you is if you spill water on their fabrics you have to clean the whole seat cover with their care kit. I sadly spilled a drop of water on the sofa and it left a horrible water mark. The customer service would not accept that this means the fabric is not fit for purpose. If it was wine I would understand but WATER ! Dreadful, dreadful quality - don't waste your money. They even told me that they have lots of customer complaining about the same thing - yet they will not tell you that a drop of water means you cleaning the whole seat each time when they sell it to you !! This is avoidance knowing that their fabrics are not fit for purpose. And they think that's acceptable and they refused to send me their fabric test reports which proves they either haven't tested it properly or they do not want me to speak to the fabric manufacturer.
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