I didn't. I submitted my initial claim online through Resolver.

The questions are:*medical conditions? I had none. * savings? How much and where? * Evidence of take home pay at the time. Not sure I can find evidence for this! * Evidence of company sick-pay policy inc. length of cover. * Evidence of how I would have repaid the loan due to sickness, unemployment etc. * Evidence of insurance with anyone else to meet loan repayments if unable to work? * Where the sale of ppi took place? Who I spoke to? What information I was given? Instead of working this morning I'm now having to trawl through every box of paperwork I own in the hope I can find an old payslip!

It appears to be.. .it's 2 sides of A4 of specific questions within a letter. Amongst the security of my employment, general health and sickness policy it asks for details on any savings I held (28 years ago). I didn't have any savings, or I wouldn't have taken a loan in the first place, but I also lived at my parents still and had no priority bills. My main issue is being unable to prove my employers at the time did offer a company sick pay scheme. Emailing Sears in America and asking them for a brand specific, UK staff handbook from 1999 wouldn't get too much response I wouldn't think.

At the time of taking out the loan I was an assistant shop manager for Sears clothing who were/are an American company and owned Miss Selfridge, Warehouse and Wallis. I had a company sickness policy with them and no way would have signed up for paying ppi if I'd have known financially what it entailed. I didn't need it! I know that sounds ignorant on my part but it wasn't until I had almost repaid the loan that I worked out exactly what ppi meant financially and I believed I'd signed for it so I was stuck with it. Sears clothing sold their business to Arcadia group whilst I was working for them. They owned Top Shop, Burton, Principles etc so it became the main high street retailer. A huge company. I absolutely remember being told my loan application was more likely to go through if I ticked ppi. I don't know how on earth I can prove that though!

I recently started a PPI reclaim on a loan I knew I had from Barclays. I have always banked with Barclays and still do. I took the loan in 1999 for £5000 over 60 months. Initially Barclays could find no evidence of this despite the repayments coming from the account I still have. I found my original certificate of PPI which included all the details including loan agreement number and photocopied this and sent it in. I'm now at the stage where they're requesting further information after reopening my case. My questions are: how can I prove I did not need PPI? My employer at the time did provide sickness pay but I haven't kept my old staff handbook or old statements to prove this. I didn't have any medical conditions and I don't think I'll have taken a day off work for the entire duration of the loan to ever need the sickness policy. So I'm stuck with progressing at the mo. Can I add I was 23 at the time and still living with my parents had no priority bills as such other than this loan. I also didn't have many savings either as a wayward 23 year old. But the further information request is asking how could I have paid for the loan if I'd suddenly become unemployed? Would my lack of savings at the time be worth not pursuing the PPI reclaim for?