What was your item and what excuse did they give to void your claim? I already suspect that this is just a time wasting tactic on their part so as their 14 days notice of action has elapsed today I’m making a claim today. As I’ve never made one before I could really do with any tips and advice towards a good outcome.

Hi, it is my intention to make a money claim against Parcel2Go for a damaged parcel on which I paid for their enhanced cover to the value of £995.00. After opening a claim with them and submitting photographs of the smashed contents and packaging and proof of value I was refunded £17.41 as a goodwill gesture which I was told was the carriage fee. With enhanced cover I had in fact paid £74.11 to Parcel2Go to safely deliver a pair of resin candlesticks from the Uk to France. Their reason for not honouring my full claim was that the candlesticks came under the category of ornaments which are protected against loss only. I then emailed a letter before action on 22/01/20 arguing that candlesticks are in fact a household item with a practical purpose and that they are also decorative does not make them an ornament. I added my feelings that the Parcel2Go practice of bombarding customers with pop ups prompting and persuading and pushing customers to take out additional insurance cover is tantamount to theft given their extensive prohibited and not protected list when they will attempt to assign any category to an item to void a claim. I received a reply on 27/01/20 opening with sincere apologies for the service I had received on this occasion and that after reviewing my letter before action my case had been reopened and passed to a higher management team to review further and the writer should get back to me on Friday with an update. Friday has been and gone with no update. Current status of my claim shows as:- January 27th 2020, 4:57 pmRequest CommercialA manager from claims team has request a commercial director to sign off your claim I would really appreciate all and any advice on moving forward with a money claim against this company please as soon as 14 days have elapsed from my letter before action. Thank you

Hi, it is my intention to make a money claim against Parcel2Go for a damaged parcel on which I paid for their enhanced cover to the value of £995.00. After opening a claim with them and submitting photographs of the smashed contents and packaging and proof of value I was refunded £17.41 as a goodwill gesture which I was told was the carriage fee. With enhanced cover I had in fact paid £74.11 to Parcel2Go to safely deliver a pair of resin candlesticks from the Uk to France. Their reason for not honouring my full claim was that the candlesticks came under the category of ornaments which are protected against loss only. I then emailed a letter before action on 22/01/20 arguing that candlesticks are in fact a household item with a practical purpose and that they are also decorative does not make them an ornament. I added my feelings that the Parcel2Go practice of bombarding customers with pop ups prompting and persuading and pushing customers to take out additional insurance cover is tantamount to theft given their extensive prohibited and not protected list when they will attempt to assign any category to an item to void a claim. I received a reply on 27/01/20 opening with sincere apologies for the service I had received on this occasion and that after reviewing my letter before action my case had been reopened and passed to a higher management team to review further and the writer should get back to me on Friday with an update. Friday has been and gone with no update. Current status of my claim shows as:- January 27th 2020, 4:57 pmRequest CommercialA manager from claims team has request a commercial director to sign off your claim I would really appreciate all and any advice on moving forward with a money claim against this company please as soon as 14 days have elapsed from my letter before action. Thank you

Thank you for your positive reply ericsbrother. Unfortunately despite being extremely proactive in fighting these allegations the worry is all consuming.

Thank you unclebulgaria67. I have been completely transparent with the DWP AND LA from my IUC until now. The Local Authority have offered no evidence at all to the Tribunal to support their position that I was 'gainfully self employed' selling on eBay other than their opinion that my eBay activity was more than someone just selling their unwanted belongings. The LA have offered the tribunal no evidence to support their opinion and I do not understand how the DWP could recommend prosecution on a handful of incomplete bank statements that end at February 2015 and some print offs showing my eBay listings selling clearly personal items. I have provided the tribunal with a 10 page expert report produced by a tax expert for the charity TAXAID (who have been invaluable!) giving their opinion that my activity did not amount to trade. I realise above anything the importance of getting the appeal dealt with first as the overpayment will be one of the main building blocks of the trial and £25k is serious business! The LA had not even produced a schedule of overpayments for the tribunal and that was the reason for the adjournment as they were directed to do so. They have now sent me this schedule which due to a number of significant and obvious errors has increased the overpayment by £6k to £31k! I have found the ineptitude of the LA throughout this investigation and tribunal process utterly astonishing but stranger things have happened and there seems to be no second guessing which way the judge will decide as I guess he is predisposed to agree with the LA that any income derived from eBay should be used towards rent even though the HB REGS 2006 don't. My understanding of the regulations is as follows:- According to THE HB REGULATIONS 2006 Personal possessions are disregarded capital Schedule 6 Capital to be disregarded 12. Any personal possessions except those which have been acquired by the claimant with the intention of reducing his capital in order to secure entitlement to housing benefit or to increase the amount of that benefit Therefore I had no obligation to declare these possessions Income derived from the sale of these possessions is then treated as capital according to Section 6 Income treated as capital reg 46-(4) Except any income derived from capital disregarded under paragraphs 1, 2, 4, 8, 14 or 25 to 28 of Schedule 6, any income derived from capital shall be treated as capital but only from the date it is normally due to be credited to the claimant’s account. This capital did not exceed or even come anywhere near close to the 6k threshold so I had no obligation to declare this capital This income from possessions must be disregarded in the calculation of income other than earnings according to SCHEDULE 5 Sums to be disregarded in the calculation of income other than earnings 30. Any payment of income which by virtue of regulation 46 (income treated as capital) is to be treated as capital. In which case it can only be treated as capital and not earnings or other income as the Local Authority are treating it Thank you tomtom256. I will do this as the not knowing is the hardest part of this ordeal and whatever the outcome I just want a line drawn under the matter so I can move on. Being in limbo indefinitely is causing me huge distress!

Thank you dx100uk. I made a SAR to my Local Authority last December which was immensely helpful. Didn't occur to me to make one to DWP as this matter doesn't concern DWP administered benefits. My LA handed the investigation they began over to SFIS (DWP). Bizarrely, as SFIS Investigate all benefits now , I have had no contact in relation to these allegations regarding my Working Tax & Child Tax Credits claims.

Hi I was interviewed by the DWP in September 2016 regarding undeclared income (eBay) and received an HB & CTB overpayment notification letter in December 2016 in the sum of £25k ish. This overpayment was immediately appealed and after unnecessary delay my first appeal hearing date was in September 2017. My appeal was then adjourned and I am awaiting a further hearing date. I received a DWP Recommendation to Prosecute letter in March 2017 and have not heard anything since so coming up for 9 months now. Could anyone please advise me as to how long I could potentially wait for charges to be laid as I am finding the not knowing highly distressing! Is it possible to get any information as to how my case is progressing directly from CPS? Could it be my case has been returned to the DWP investigators pending the outcome of my appeal? Thank you in advance for any advice or thoughts.