Hi, this is my first post on here - hope I've posted in the correct place! 26/10/16 I took out home insurance with Nationwide and went through topcashback and it was tracked on my topcashback account that I had earned £36.75 from that purchase. In may I contacted them as its was still pending - they said they had no extra info and that it still wasn't available. Yesterday I checked my topcashback account and it was no longer showing even in my pending balance, I looked back at the payment and it now says declined. So I went on to submit a support ticket and finally got a reply from one of their agents saying....... Hi, We are sorry your transaction has declined in your account. The agency they use to run the cashback deals will not accept missing cashback claims, this is a term put in place by the retailer. So we are unable to advise you any further with this. If we were to lodge a claim for you, the agency would refuse to investigate this. I am sorry this is not a more positive response but I hope it answers your query. Thanks, Stella ......I have recently renewed with Nationwide so I know my policy is still in place. I know its only £36.75 but the main reason I took out my home insurance with nationwide was because of the cashback and I just find it ridiculous that they don't accept claims. Any advise would be greatly appreciated on what I am within my right to do next! Thank you!!