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Tonyabrhm

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  1. Hi there, I purchased a car from Arnold Clark around 3 months ago which included a service and MOT plan. I had no end of issues when purchasing the car. I signed 3 different order forms because the sales person entered incorrect info, I travelled 3 hours each way to collect the car to be told the car was not ready to go, as well as various other problems that complicated and confused the buying process. I feel that this service plan was not explained to me properly and if I had understood I would be paying interest for a service plan over 3 years I wouldnt have bothered . I contacted Arnold Clark customer services who have quite clearly stated i will not be getting a refund if I cancel the plan because I signed the order form and it clearly states it on there. I understand I have signed for this but they have not taken into account how confusing the sales person made the buying process. I actually received a good will gesture of £200 from the sales manager because of all the complications. my question is, do i have a right to request a refund for the service/MOT plan and if I do what are my next steps? Thanks a lot NB: apologies for any grammatical errors, I have typed from my phone. Tony
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