Thanks Dx100uk and Slick132, I was going to pop them an email to explain the situation, just read from other members that they have been further harassed by them with email replies, I shall write to them. they did tell me they are going to up the charge if I don't call them by certain dates. actually is it worth contacting them at all? given all these are scare tactics? many thanks Paar

Hello everyone, I am new here. Sorry if this problem has already been discussed before, but would really want some advice on the matter. I've joined exercise for less on the 18th of September 2017, and I wanted to join for a month to test out the gym, so the personal trainer there at the time said that I can join and cancel on the same day so that the charge would only be taken for September, they charged me 40 pounds, 20 for admin and 20 for the month. The contract I am on is a rolling contract. although on the terms and condition states that I shouldn't cancel the DD, but I did it anyway because I don't want them to 'accidentally' take another month's cash from me. Got an email from xercise for less (central support team) about arrears, called them and they told me I have to pay the October fee (20) and administrative fees( for cancelling) 25 ( 44.99 in total), Ive hanged up and complain to the gym front desk, they told me they will help contact harlands ( blah blah blah). Nothing happens until the 19 of October which Harlands sent me an email, demanding payment of the 44.99 or they are going to up the charges. I have written the reply below ( not yet sent), and was wondering if there is anything I should add or avoid? ------------- Dear Sir/Madam, Please note that the date I have joined xercise4less on the 18 of September is also the date I have filled in the online cancellation form which would have given you 30 days of notice of cancellation, I had been adviced by member of staff from xercise4 less in the Newcastle-under-Lyme branch to fill in the online cancellation form on the first day due to the fact that I was only interested to join for one month. No administrative fees will be given. Yours Sincerely ---------- Thank you for taking your time to read this. hopefully hear from you soon. Paarthurnax