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Oldwoman47

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  1. Just disappointed with their service or rather lack of it. NOT for me this company. Gone back to a local recommended service provider
  2. I received a letter from the Boiler company at the end of November informing me that I owed them £50.97 as I had ended my contract with them . I rang them to explain (all over again)my reason for this action. Namely the failure of three engineers to turn up. A rather abrupt young woman told me that the accounts department was not available and that I had terminated a signed agreement and that I would receive a call within24 hours. Surprise surprise no call, I called again and informed them that unless I received an apology I would take action against them through the Small Claims Court. Within a matter of minutes I received a phoned apology, an email to that effect and a letter of apology the following day. Motto : Do not be bullied by this company.
  3. Thanks for your advice . Very new to this site . The company is The Boiler Company UK
  4. Earlier this year I entered into a service agreement with a company to maintain my central heating boiler. Not British Gas . A direct debit was set up . Late in the summer they called to arrange my yearly boiler service and a date and time set. Since then I have had to wait in for them three times and no engineer has arrived. Today I advised them by e-mail that I have cancelled the D/D due to ther incompetence. Are there any more steps I should take
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